Vinod Kumar
Medical Transcriptionist and Customer Support Executive
About
To contribute meaningfully to a dynamic organization by leveraging my skills, knowledge, and experience. I aim to grow professionally while adding value to the organization through innovation, teamwork, and problem-solving. With a strong work ethic, adaptability, and a commitment to continuous learning, I strive to enhance productivity and drive success in a progressive environment.
Experience
Jr/Sr. Medical Transcriptionist - Gurucare Technologies (P) Ltd
(2010-01 - 2016-12)
Worked as a Jr/Sr. Medical Transcriptionist responsible for transcribing offline medical records dictated by doctors and staff nurses. Ensured the accuracy, consistency, and proper formatting of all reports, while strictly adhering to HIPAA compliance standards.
Customer Support Executive - Neumeric Technologies (P) Ltd - Columbus, Ohio
(2016-01 - 2025-05)
Worked as a Customer Support Executive (Email Support Process using a CRM tool) for the TextbookRush.com and Bookstores.Com project with a focus on email-based support. My responsibilities included handling customer emails, addressing inquiries, resolving issues related to orders, returns, and deliveries, and tracking shipments via FedEx and USPS. Was committed to providing timely resolutions and ensuring a smooth and positive experience for all users of the platform.
Education
B.Com.
