Saniya Fatima
Customer Support Executive
Talent
HyderabadMember since October 29, 2026
Customer Support & Query ResolutionNon-Voice / Email SupportChat & Written CommunicationCall HandlingCustomer Follow-upProblem SolvingMS Office / Basic Computer SkillsTeamwork & Adaptability
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Customer Support & Query ResolutionNon-Voice / Email SupportChat & Written CommunicationCall HandlingCustomer Follow-up
About
Motivated and customer-focused professional with 8 months of experience in customer support at Mivi. Experienced in handling customer queries through calls and email, resolving issues, maintaining professional communication, and following up on customer requests. Seeking a non-voice/chat support opportunity where I can use my communication, problem-solving and customer service skills while contributing to the organization’s success.
Experience
Customer Support Executive at Mivi
- Handled customer queries and support requests through incoming calls and email.
- Provided clear and professional responses while maintaining a customer-friendly approach.
- Worked on customer issues, follow-ups and support tickets to help ensure timely resolution.
- Communicated with customers regarding product-related concerns and service updates.
- Handled difficult or upset customers calmly and focused on finding suitable resolutions.
- Maintained attention to process guidelines, accuracy and customer satisfaction.
Education
Bachelor of Commerce (B.Com) – Maitreyi Degree College
Intermediate – Safa Junior College
School Education – Spring High School
Skills
Customer Support Executive
