Viru Kumar

Dedicated Customer Support Executive with experience in handling UK-based international voice processes. Skilled in customer communication, query resolution, complaint handling, and maintaining customer satisfaction. Experienced in managing inbound and outbound calls while following process guidelines and quality standards. Looking for an opportunity to contribute to a growth-oriented organization with strong communication, teamwork, and problem-solving abilities.

Customer Support Executive at Sainfoline Consultancy Pvt. Ltd. (2025-05 – 2026-06)

• Handling inbound and outbound calls for UK customers in housing disrepair services.
• Assisted customers with complaint registration and issue resolution.
• Maintained professional communication with international clients.
• Followed company compliance and quality standards during customer interactions.
• Coordinated with internal teams for timely resolution of customer concerns.
• Achieved customer satisfaction through polite and solution-focused communication.

Bachelor of Commerce in B.Com – Deen Dayal Upadhyaya Gorakhpur University, Gorakhpur (2023)