Vishal Gudade
IT Support Engineer with 4+ years of experience in incident management, application troubleshooting, enterprise service desk operations, and IT infrastructure support
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About
IT Support Engineer with 4+ years of experience in incident management, application troubleshooting, enterprise service desk operations, and IT infrastructure support. Skilled in SLA-driven environments, Tier 2/3 collaboration, and global user support. Proficient in AWS, Docker, Jenkins, CI/CD, Terraform, Kubernetes, Linux, Bash, Python, and PowerShell, with hands-on cloud deployment experience. Strong analytical and problem-solving skills with a focus on automation and operational excellence.
Experience
IT / Technical Support Engineer at Capgemini (Payroll: Deltech) (2025-06 – Present)
- Provide Level 1/2 technical support for global users through ServiceNow, maintaining SLA compliance and timely issue resolution
- Troubleshoot application, access, account, and technical issues; collaborate with Tier 2/3 teams on complex incidents and root-cause investigation
- Monitor tickets, prioritize incidents, document troubleshooting steps, and coordinate resolution activities across technical teams
- Support reliable IT service delivery in a high-volume enterprise environment
Desktop Support Engineer at iEnergizer Solutions Pvt. Ltd. (2024-07 – 2025-03)
- Delivered desktop, laptop, user account, Windows, Linux, Active Directory, and Microsoft 365 support
- Resolved hardware, software, network, and access issues while supporting onboarding and IT asset management
- Applied structured troubleshooting and escalation practices to restore user productivity
Desktop Support Engineer at WNS Global Services (Payroll: Comnet) (2022-12 – 2024-05)
- Provided remote and onsite support for hardware, software, network, and application-related issues
- Performed system maintenance, OS updates, and basic Linux administration
- Documented incidents and coordinated with relevant teams for resolution
Technical Support Engineer at ActioHX Solution Pvt. Ltd. (2021-12 – 2022-12)
- Supported users through phone, email, and chat, resolving hardware, software, network, and application issues
- Documented incidents, guided users through troubleshooting, and escalated critical issues
Education
Bachelor of Computer Science in Computer Science (2021)
