Yashaswi K

To secure a Challenging Position in a Dynamic and Reputable Organization that fosters professional growth, encourages continuous learning, and offers opportunities to enhance my skills. I aim to leverage my expertise to drive impactful outcomes, embrace continuous learning, and contribute to the organization's strategic growth and success.

Leader - Sales Operations - Niveus Solutions Private Limited

(2024-06)

• Monitor and reconcile customer accounts to ensure accuracy and prompt payment collection.
• Send customer invoices, statements, and payment reminders.
• Follow up and communicate with customers regarding outstanding invoices and payment discrepancies.
• Collaborate with the internal and external stakeholders to address the inquiries and resolve any issues impacting payment collection.
• Maintain up-to-date customer records with accurate billing and contact information.
• Follow Up on Purchase orders through Internal and External Stakeholders.
• Payment followup on Google Partner Service fund for delivered professional services and accelerate deal closure for competitive and strategic deals.

Senior Team Lead - HuB operations - FLIPKART

(2023-10 - 2024-05)

• Recruited, interviewed, and On Boarded delivery agents to strengthen and expand the hub's delivery team.
• Partnered with the HR department to create job postings and implement recruitment strategies, attracting highly qualified candidates.
• Managed cash collection, accounting, and reconciliation processes using ERP systems for accuracy and transparency.
• Prepared and distributed daily work assignments by creating Runsheets/Pickup sheets for WM teams.
• Conducted background checks and verified employment eligibility for prospective delivery agents, ensuring compliance with policies.
• Established and monitored performance metrics to evaluate delivery agent productivity and effectiveness.
• Conducted regular performance reviews, providing constructive feedback to foster professional growth and development.
• Coordinated schedules and assigned delivery routes to optimize efficiency and meet stringent customer delivery timelines.
• Collaborated with cross-functional teams, including customer service and logistics, to streamline delivery operations and address customer inquiries or issues effectively.

Senior HR Associate - AMAZON ERC

(2022-01 - 2023-03)

• Escalated and resolved discrepancies or issues related to employee interactions, including Leave of Absence, accommodations, and other employee relations concerns, ensuring timely intervention and resolution.
• Accurately entered and reviewed employee data in HRIS and payroll systems, maintaining data integrity and compliance with deadlines.
• Provided subject matter expertise to associates and leadership on HR practices, systems, and available resources.
• Analyzed and utilized key business metrics, such as attendance, attrition, and engagement, to support informed decision-making.
• Advocated for an exceptional employee experience by partnering with leaders, stakeholders, and core teams, while educating associates on self-service tools and resources.
• Drafted and distributed professional communications to associates and leaders, fostering clarity and alignment.
• Planned, coordinated, and executed associate activities to promote an inclusive and engaging work environment.
• Supported managers in addressing associate queries related to time/attendance, benefits, policies, accommodations, and Leave of Absence (LOA).
• Delivered prompt, accurate, and professional responses to employee questions and concerns through various channels, including in-person, email, phone, and ticketing systems.

Customer Service Associate - AMAZON

(2020-09 - 2022-12)

• Managed customer inquiries across phone, chat, and email channels with a focus on delivering prompt and effective resolutions.
• Proficient in Microsoft Outlook and MS Office applications, ensuring seamless task execution and communication.
• Strong verbal and written communication skills, coupled with adaptability to flexible work schedules.
• Thrived under pressure in dynamic, fast-paced environments while consistently exceeding productivity and quality benchmarks.
• Proven ability to collaborate effectively as a valuable team member, contributing to collective success.

Trainer in Electrical Department - QUESS CORP LTD (PMKVY) - EXCELUS SOLUTIONS PVT LIMITED

(2017-02 - 2020-09)

• Facilitated the student mobilization process, achieving targeted admissions for assigned domains.
• Delivered curriculum effectively, integrating both theoretical and practical components as designed.
• Conducted induction programs and life skills sessions to enhance beneficiaries' overall development.
• Managed student assessments and maintained comprehensive portfolios for their courses.
• Organized guest lectures to meet the prescribed standards and ensured the proper upkeep of curriculum and course labs.
• Achieved 100% placement targets for the respective domain, coordinating field visits and on-the-job training programs.
• Oversaw post-placement tracking, including salary slip collection, to ensure successful outcomes.
• Ensured accurate MIS entries and documentation as per project guidelines for the respective domain.
• Collaborated with the Center Manager to meet all audit compliance and project requirements efficiently.

Electrical Supervisor - Uttam Electricals Sales and Service

(2016-06 - 2016-12)

• Tested and repaired variable frequency drives, alarms, and control systems.
• Repaired electrical equipment using hand and power tools and testing and diagnostic equipment. Installed electrical and mechanical equipment by the National Electric Code.
• Measured and read DMM, meggers, micrometers, and thickness gauges using electrical and mechanical testing.

Master of Technology (M.Tech) - Power Electronics

Bachelor of Engineering (BE) - Electronics and Communication