Yogesh Kumar

Worked with Bls International Services Limited from Dec'25 to Apr'26 as Centre Lead-Ask Program (Operations Manager). Successfully Leading and managing ASK (UIDAI Government Project) operations, managing a team of 15 employees in a fast-paced customer service environment.

Centre Lead – ASK Program (Operations Manager) - BLS International Services Limited

(2025-12 - 2026-04)

• Worked with Bls International Services Limited from Dec'25 to Apr'26 as Centre Lead-Ask Program (Operations Manager).
• Successfully Leading and managing ASK (UIDAI Government Project) operations, managing a team of 15 employees in a fast-paced customer service environment.

Centre Lead – ASK Program (Operations Manager) - IDEMIA

(2023-01 - 2025-12)

• Worked with Idemia from Jan'23 to Dec'25 as Centre Lead-Ask Program (Operations Manager).
• Successfully led and managed ASK (UIDAI Government Project) operations, managing a team of 18 employees in a fast-paced customer service environment.
• Directed end-to-end sales and operational performance of ASK centers.
• Developed operational KPIs, performance tools, and reporting structures for continuous improvement.
• Coordinate with UIDAI HQ, regional offices, and government authorities for seamless execution.
• Consistently achieved annual targets of revenue given by our organization.
• Executed project initiation, vendor management, cost control, and application rollouts.

HSPL (Home Sales Partner Lead) - Assistant Manager Grade - Reliance Jio Infocomm Ltd

(2021-05 - 2021-12)

• Worked with Reliance Jio Infocomm Ltd from May'21 to Dec'21 as HSPL(Home Sales Partner Lead) on Assistant Manager Grade.
• Managed team of Area Retailers and supervise day-to-day results of sale of Jio fiber connections and work on achieving monthly targets.
• Managed team of Area Retailers and train them to carry out sales planning and retention of customers.

Agency Manager - SBI Life Insurance Co. Ltd

(2020-09 - 2021-04)

• Worked with Sbi Life Insurance Co. Ltd from Sep'20 to Apr'21 as an Agency Manager.
• Recruit and manage a team of Insurance Advisors and work with them on monthly sales goals.

Teller - Deputy Manager Grade - HDFC Bank

(2019-02 - 2020-02)

Worked with Hdfc Bank from Feb'19 to Feb'20 in Retail Banking Operations as Teller on Deputy Manager Grade.

• Flexcube handling for financial transactions like cash transactions, RTGS/NEFT, Fund Transfer, DD, ATM management etc.
• Responsible for third party products cross selling including CASA, Life insurance, General insurance, Mutual funds, term deposits, Demat, Retail assets loans etc
• Locker Custodian and inventory manager.
• Cash operations, Remittance, Vault cash and bulk stock custodian.
• Suspicious transaction reporting and branch expenses handling.
• Handling operations like account opening, fixed deposits, TCDC Cards etc.
• Error free documentaion of all the account opening and all customer instructions (stop payment, FD closure, Debit card hotlisting etc).
• Customer Query handling and resolving in defined TAT and improving customer service levels.
• Responsible for improving internal audit operational effieciency score of the branch.

Customer Service Officer and Teller - Assistant Manager Grade - Axis Bank Ltd

(2012-12 - 2019-02)

Worked with Axis Bank Ltd from Dec'12 to Feb'19 in Retail Banking Operations as Customer Service Officer and Teller on Assistant Manager Grade.

• Finacle handling for financial transactions e.g. cash transactions, RTGS/NEFT, Fund Transfer, DD etc.
• Responsible for third party products cross selling including CASA, Life insurance, General insurance, Mutual funds, term deposits, Demat, Retail assets loans etc.
• Consistently exceeded sales targets by an average of 10-15% throughout the year.
• Suspicious transaction reporting and branch expenses handling.
• Cash operations, Remittance, Vault cash and bulk stock custodian.
• Deepening of allotted customer portfolio on monthly basis.
• Locker Custodian and inventory manager.
• Achieving sales KRA as per bank's KRA.
• Engaging with walk in customers for cross selling.

MBA - Business Administration - Sikkim Manipal University (2011 - 2013)

GNIIT - Information Technology - NIIT South Ex. Centre

B.Com - Commerce - C.C.S. University (2006 - 2009)

Intermediate - U.P. Board (2006)

High School - U.P. Board (2004)