Denise Grasso
Versatile and customer-focused professional with international experience in customer service, administration and hospitality, strong organizational skills, and the ability to adapt to dynamic, multicultural environments.
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Info
I am a curious and determined person who loves dynamic environments and working with people. I'm outgoing, detail-oriented, and always ready to help others, especially during challenging moments in flight. Traveling alone over the past year has strengthened my independence, adaptability, and sense of responsibility. I embrace every opportunity with enthusiasm and a desire to grow. My goal is to keep learning and evolving in an international and ever-changing context.
Esperienza
Cabin Crew at Buzz (Ryanair Sun) (2025-02 – 2026-07)
- Customer support in stressful or medical situations
- Flexibility and adaptability to variable schedules
- Strong multitasking and independent work abilities
Customer Care at BMW (2024-08 – 2024-10)
- Customer assistance via phone
- Complaint and inquiry management
- Problem solving & customer satisfaction
Fitness Animator at First animazione / Activ (2024-10 – 2025-01)
- Organization of sports and recreational activities
- Customer engagement
- Water aerobics, yoga, musicals evening shows
Fitness Animator at First animazione / Activ (2022-06 – 2023-08)
Summer 2022 & Summer 2023
Audit Technician at KPMG S.p.A. (2022-10 – 2023-04)
- Review of accounting and financial documents
- Data management in Excel
- Collaboration with audit team on document reviews
Formazione
Diploma in Administration, Finance, Marketing – IIS Mose Bianchi (2017 – 2022)
