Sales Representative - Abissnet SHA - Durrës
(2024-10 - 2025-12)
- Delivered customer support for internet, contracts, pricing, and offers while resolving technical issues efficiently.
- Opened new contracts and completed activation steps in the system.
- Managed renewals, reactivations, and prepayments to prevent service interruptions.
- Recorded payments, updated system data, and escalated technical cases to the appropriate team.
- Improved customer satisfaction by resolving internet and billing issues quickly and accurately.
- Reduced follow-up delays through timely case logging and proactive escalation.
Sales Representative - Naturali International LTD - Durrës
(2023-01 - 2024-09)
- Identified and contacted potential buyers in the food industry through LinkedIn and other online sources.
- Expanded and updated the database with new qualified contacts.
- Conducted prospecting calls and presented company products to potential customers.
- Followed up with prospects and supported the sales process.
- Generated more qualified sales opportunities through consistent prospecting and outreach.
- Supported revenue growth by strengthening follow-up and conversion efforts.
Technical Support Representative / Help Desk - Vesa Solutions - Durrës
(2020-01 - 2022-12)
- Handled inbound customer calls and delivered help desk support for internet and related service issues.
- Identified requests, opened the relevant cases, and tracked progress.
- Escalated cases to responsible technicians and coordinated communication through resolution.
- Maintained accurate records and regular contact with customers until case closure.
- Improved customer retention through faster case handling and consistent follow-up.
- Increased team efficiency by maintaining accurate records and clear technician handoffs.
