Sk Nayem

Results-driven Senior IT Engineer with 6.5+ years of hands-on experience in Microsoft 365 administration, Azure Active Directory, network infrastructure management, and multi-site IT operations across manufacturing and automotive sectors. Proven ability to maintain 99%+ system uptime, enforce enterprise security policies (DLP, MFA, Conditional Access), and manage end-to-end IT operations for 200+ users. Adept at SAP deployments, firewall configuration, CCTV management, and IT asset lifecycle — bringing measurable reliability and compliance to every environment.

Senior IT Engineer - The Waterbase India - Chennai and Nellore, India

(2026-01)

• Administer Microsoft 365 as Global Administrator — managing tenant-wide policies, Exchange Online, Teams, SharePoint, and OneDrive for 200+ users across Chennai and Nellore plants.
• Reduced network downtime by proactively managing LAN/WAN infrastructure across two manufacturing plant locations, ensuring seamless multi-site connectivity.
• Strengthened endpoint and perimeter security by configuring and managing firewalls, enforcing access control, and maintaining OU structure within Active Directory.
• Led end-to-end CCTV installation, configuration, and monitoring across both facilities, ensuring physical security compliance.
• Achieved zero-backlog IT support by resolving day-to-day user requests and technical issues across all departments with consistent SLA adherence.
• Standardised IT operations between Chennai and Nellore plants, improving inter-site consistency and reducing configuration discrepancies.

Assistant General Manager – IT - Automotive Manufacturers Pvt. Ltd. (AMPL) - India

(2025-07 - 2026-01)

• Maintained 99%+ system uptime across all manufacturing units by proactively overseeing end-to-end IT operations and infrastructure health.
• Administered Microsoft 365 tenant (Exchange Online, Teams, SharePoint, OneDrive) for 200+ users, enforcing DLP policies, compliance centre configurations, and Teams governance.
• Managed Azure Active Directory — user provisioning, security groups, MFA enforcement, and Conditional Access policies to strengthen identity security.
• Led full-cycle SAP installation and configuration for production and administrative departments, including post-deployment support and user training.
• Managed LAN infrastructure and IP configuration across multiple client sites, ensuring reliable and secure network connectivity.
• Streamlined IT asset lifecycle — coordinating hardware procurement, inventory tracking, and end-of-life disposal for 200+ devices.
• Served as primary IT liaison for client-facing technical escalations, ensuring timely and effective resolution and maintaining stakeholder satisfaction.

IT Administration Engineer - Sentini Group - India

(2020-09 - 2025-07)

Managed complete IT operations for 100+ users across production and administrative teams at a large-scale manufacturing facility.

• Administered Microsoft 365 suite — Outlook, Exchange, Teams, and SharePoint — ensuring reliable communication and collaboration infrastructure for factory and office staff.
• Managed Azure AD user accounts, security groups, and licence assignments, maintaining accurate access control across the organisation.
• Implemented Microsoft 365 compliance features including email archiving, retention policies, and automated data backup, reducing data risk.
• Oversaw IT asset procurement, inventory tracking, and compliant disposal, managing the full lifecycle for all hardware and peripherals.
• Planned and deployed CCTV systems across the entire facility, achieving full security compliance for all plant areas.
• Configured biometric attendance systems, Outlook email accounts, and domain registration, supporting HR operations and organisational identity management.
• Performed OS installations, system imaging, patch management, and scheduled data backups, maintaining system health and preventing data loss.
• Proactively diagnosed and resolved LAN and network connectivity issues, ensuring sustained uptime for critical factory operations.

MCA - Master of Computer Applications - Krishna Chaitanya College of Science (2015)

BCA - Bachelor of Computer Applications - Krishna Chaitanya College of Science (2012)