Sofia Mariconti

Client-facing professional with experience managing international B2B and B2C relationships within the luxury furniture industry. Skilled in customer support, stakeholder coordination, project management, and cross-cultural communication. Passionate about building long-term relationships, representing brands, and delivering outstanding customer experiences in international environments.

Customer Service & Export Assistant at LEOLORI (2024-01 – Present)

• Manage relationships with international B2B and B2C clients, ensuring a high level of customer satisfaction throughout the entire order lifecycle
• Act as the main point of contact between customers and internal departments, coordinating production, warehouse, and logistics teams to guarantee timely project delivery
• Prepare commercial proposals and support clients in identifying the most suitable solutions based on their needs
• Represent the company at international trade fairs, building relationships with prospects, partners, and existing customers
• Monitor orders through the Panthera ERP system, proactively addressing issues and providing regular updates to clients
• Coordinate global shipments and export documentation, ensuring compliance with international trade requirements
• Support business development activities by maintaining strong customer relationships and contributing to repeat business opportunities

Front Office Agent at IL SERENO - LAGO DI COMO (2023-05 – 2023-09)

• Guest's' welcoming
• Check-in and check-out procedures
• Special focus on foreign guests

Joint Master's Degree in MIREES – Interdisciplinary Research and Studies on Eastern Europe – Alma Mater Studiorum - University of Bologna (2020-09 – 2023-09)

Erasmus studio – Vytautas Magnus University (VMU), Kaunas (2021-09 – 2022-01)

Bachelor's degree in Linguistic sciences for international relations (ELRI) – Catholic University of Sacred Heart, Milan, Italy (2016-09 – 2019-09)