Dana Jaradat

Multilingual professional with a background in translation, teaching, and operational support. Experienced in handling sensitive data, ensuring compliance with internal standards, and maintaining confidentiality. Proficient in Arabic (native), English (C1), and German (B1–B2). Skilled at problem-solving, analytical thinking, and supporting organizational processes aligned with quality and compliance goals.

Customer Service & Operations Support at Concentrix (2025-08 – 2025-11)

• Provide operational and technical support to partners and delivery associates to ensure seamless service performance.
• Identify and resolve delivery-related issues efficiently while maintaining confidentiality and compliance with company policies.
• Work collaboratively across teams to optimize service quality and customer satisfaction outcomes.
• Handle data and communication processes accurately under strict internal guidelines.

English Teacher at Wunderkind Institut (2022-10 – 2023-10)

• Taught English to diverse learners, focusing on effective communication and professionalism.
• Prepared lessons and evaluations while ensuring educational quality standards.

Translator at Self-Employed (2022-09 – Present)

• Translate business, educational, and cultural materials (Arabic ↔ English).
• Ensure linguistic precision and compliance with clients' tone, confidentiality, and content guidelines.
• Manage multiple projects efficiently under tight deadlines.

Translator at Al-Shareet News Agency (2022 – 2023)

• Translated and reviewed news articles and press releases while ensuring factual accuracy.
• Coordinated with editorial teams to maintain publication standards.

Social Media Assistant at Tyrian Art (2020 – 2020)

• Created, translated, and managed content aligned with brand compliance and communication standards.
• Monitored engagement and adapted strategies to maintain brand integrity.

Language Course Facilitator at LingoHub (2019 – 2022)

• Designed interactive English sessions that encouraged cross-cultural understanding.
• Built organizational and leadership skills through independent class management.

BA in English Language and Translation – Applied Science Private University (ASU) (2018 – 2022)

Internship in Translation – Applied Science Private University (2021 – 2022)