Nahida Saymeh

I am currently exploring new opportunities in Jordan with my +12 years of experience and a bachelor's degree in marketing.

My previous positions prepared me to be a jack of all trades because I worked in:

HR

Marketing

Sales

Customer service

Administration

Operations

Relationship Officer, Medical and Motors Insurance Accounts, Mar 2017 – Sep 2022

Fenchurch Faris, Jordan

• Responsible for the biggest account in the company with 1500 employees.
• Issued travel insurance, motors and health insurance policies and handled all renewals and amending requests.
• Provided excellent customer service to clients, addressing their queries, concerns, and complaints promptly and professionally. 
• Entered data of policies on company system in an efficient and accurate manner.

• Answered incoming emails and calls, answered to inquiries and complaints.
• Scheduled appointments, followed up on confirmations and handled any cancellations.
• Liaised with insurance companies for approvals.
• Issued invoices and collected payments.
• Maintained and updated patients’ medical records on hospital system.

• Responsible for maintaining data, issuing insurance and processing payroll of 20 employees.
• Continuously updated employee records.
• Assisted GM with tasks as assigned.

• Acted as liaison between employees and management and oversaw the smooth flow of operations.
• Completed regular inventory count on company system.
• Maintained relationships with vendors.

• Acted as the executive assistant of GM.
• Responded to emails, answered inquiries, and handled complaints.

• Greeted customers coming into the store and initiated conversation to better understand needs and make recommendations.
• Applied sales techniques to optimize sales performance and reach targets.
• Trained new sales hires in communication skills and customer service.

Bachelor’s Degree, Marketing, Petra University, Jordan 2011