Joella Maquiling

Detail-oriented professional with experience in customer service. Skilled in handling multiple tasks efficiently while maintaining high level of accuracy and professionalism. Eager to apply my strong work ethic, adaptability and willingness to learn in a role where I can contribute to learn success while developing new skills and growing professionally.

Store Manager - International Toy World Inc. (Pet Express)

(2026-04-21 - 2026-08-02)

• Ensure the sales plan of the branch is achieved.
• Prepare regular report on the sales performance of the branches.
• Monitor compliance of stores to the Company's ageing policy, inventory managements and merchandise assortment.
• Identify employees who can e considered for promotion.
• Ensure treasury admin must be done according to standard, ensure no cash discrepancy and achieve zero deviation on treasury audit.

Branch Manager - Executive Optical Inc.

(2023-04-19 - 2025-08-05)

• Overseas the productivity of the branch and manages its day-to-day operations especially increasing sales and profitability, achieve quota target and achieve minimal to zero complaint
• Ensure that Customer Care Staff delivered excellent customer service and achieve excellent result through Mystery Shopper.
• Build strong customer relationships, handle escalated issues, and ensure high satisfaction levels
• Secures branch inventories/stocks and achieve zero variance result through random audit.
• Ensure and assure the company profitability is achieved and all costs are all well managed.
• Develop competencies of branch employees Set and achieves sales targets, monitor financial performance and prepare reports
• Ensure adherence to all company policies, industry standards, and legal regulations

Selling and Wholesale Supervisor - Puregold Price Club Incorporation

(2022-05-23 - 2023-03-04)

• Delivered high quality of service especially to supplier and smooth overall operations of the station
• Ensure that Retail standard are executed and implemented timely and correctly.
• Plans and develop strategies on how to minimize shrinkage.
• Partnered with other section supervisor to ensure quality items displayed including no expired item.
• Delivered high quality service to wholesale customer.
• Ensure that items in picking list are picked correctly.
• Evaluate monthly sales and conduct assessment on area's sales contribution within the radius of the store.
• Responsible in ensuring that all wholesale customers are monthly active in purchasing goods from the store.

Assistant Restaurant Manager - Jollibee Foods Corporation - Pasig City

(2014-07 - 2021-06)

• Supervise, coordinate and schedule the activities of staff that prepare, portion and serve food.
• Estimate and order ingredients and supplies required for meal preparation.
• Maintain records of stock, repairs, sales and wastage.
• Establish work schedules and procedures.
• Overall Training Manager. Train staff in job duties, and sanitation and safety procedures. Ensure all training materials are complete and updated.
• Monitor performance of crew through
• Enhanced Customer Service Experience through effective floor control.
• Assist and plan hiring of crew.
• Mobilized Crew Training System to produce competetive team member.
• Ensure that food and service meet quality control standards.
• May participate in the selection of food service staff and assist in the development of policies, procedures and budgets.
• Achieve labor cost target thru effective manpower scheduling of store crew.
• Partnered with Business Chanel Department to accomplished quality service in Drive Thru, Jollibee Kids Party, 24 Hours and Jollibee Delivery.
• Overall Service Quality Manager
• Delivered Food, Service and Cleanliness goals.
• Proficient at office administration and office supplies cost management.
• Ensures that administrative reports are accomplished accurately and submitted following prescribed guidelines.
• Ensures that government requirements are complied with following the guidelines.
• Cash Control in charge
• Implement and set-up store security program.
• Analyze customer satisfaction data/results and provides corrective action plan.
• Responsible for the motivation and morale of service crew. Ensures that effective communication is in place to gain support for service-related programs.
• Supervised over 40 associates

Service Crew - Jollibee Food Corporation - Morong, Rizal

(2009 - 2014)

• Responsible for planning and organizing Jollibee Kids Party
• Hosting Jollibee Kids Party
• Counter and dining crew

Bachelor of Science - Mathematics major in Computer Science - University of Rizal System – Morong Campus (2010 - 2014)

Don Jose Ynares Sr. Memorial National High School (2004 - 2008)

Bilibiran Elementary School (1998 - 2004)