Julius Nguma

Training and AI operations professional with 7+ years of experience across training, quality assurance, data operations, AI/ML projects, and performance management. Experienced in designing and delivering training programs, facilitating onboarding and refresher sessions, conducting learner assessments, identifying performance gaps, and providing targeted coaching to improve quality and productivity. Strong experience working with Training Needs Analysis, learning materials, lesson plans, assessments, learner performance tracking, training records, feedback mechanisms, and continuous improvement initiatives.

Experienced in collaborating with Operations and Quality teams to align training with business and performance requirements. In addition to training expertise, bring strong technical knowledge of Generative AI, NLP, LLM evaluation, computer vision, data annotation, and multimodal AI workflows, allowing complex technical concepts to be translated into practical and easy-to-understand learning content.

Training Specialist – Machine Learning Projects - Sama Gulu Uganda - Gulu, Uganda

(2020-01)

• Designed and delivered training programs for AI and data production teams across LiDAR, semantic segmentation, transcription, text categorization, and other machine learning workflows.
• Conducted training needs identification and performance-gap analysis to determine areas requiring additional coaching, refresher training, or clarification.
• Developed and customized training materials, examples, exercises, and practical learning activities to support different learner needs.
• Facilitated onboarding, certification, refresher, and continuous learning sessions using established guidelines and project requirements.
• Prepared learners for certification by conducting knowledge checks, practical assessments, coaching sessions, and targeted remediation.
• Monitored learner progress and maintained training-related records, performance data, and certification information.
• Used quality and productivity data to identify common learner challenges and develop targeted training interventions.
• Delivered individual and group coaching to address performance gaps and improve accuracy, productivity, and guideline adherence.
• Collaborated closely with Quality Assurance and Operations teams to identify recurring errors and align training interventions with operational requirements.
• Provided structured feedback to learners and stakeholders and followed up to measure improvement after training.
• Supported the preparation and deployment of teams during new project launches and rapid operational requirements.
• Managed learner progress using e-learning platforms, knowledge resources, performance dashboards, and project tracking tools.
• Facilitated discussions and knowledge-sharing sessions to help learners understand complex concepts and apply guidelines correctly.
• Supported continuous improvement by documenting common challenges, best practices, and areas requiring additional learning support.
• Contributed to training and operational reporting through learner performance, quality, productivity, and certification data.
• Supported SWAT operations across Gulu and Nairobi during rapid project deployment and workforce ramp-up.

Remote Data Curator / LLM Curator - RWS - Remote

(2023-01 - 2025-12)

• Worked on global AI and machine learning projects involving Generative AI, NLP, LLM evaluation, computer vision, semantic annotation, transcription, and multimodal AI.
• Applied complex project guidelines and translated detailed requirements into consistent operational practices.
• Evaluated LLM outputs, prompts, content quality, safety, relevance, and adherence to project standards.
• Conducted data validation and quality audits against established guidelines and client requirements.
• Provided feedback and guidance to contributors to improve task accuracy, quality, and guideline compliance.
• Supported knowledge sharing and mentoring of contributors working on complex AI workflows.
• Identified recurring errors and workflow challenges and contributed to practical process improvements.
• Collaborated with globally distributed teams while meeting strict quality and productivity requirements.
• Maintained consistently strong quality performance across multiple projects and workflows.

Quality Analyst - Samasource Uganda - Uganda

(2019-09 - 2019-12)

• Conducted quality assessments across AI and data annotation workflows using established standards and client requirements.
• Reviewed work outputs and identified knowledge and performance gaps requiring coaching or additional training.
• Provided clear, actionable feedback to individuals and teams to improve quality and guideline adherence.
• Analyzed quality trends and recurring errors to support operational and training decisions.
• Supported the development and improvement of quality frameworks, performance metrics, and feedback processes.
• Collaborated with training and operations teams to address recurring performance issues.

Data Associate - Samasource Uganda - Uganda

(2017-09 - 2019-08)

• Executed high-volume annotation, transcription, categorization, and data analysis tasks while consistently meeting quality and productivity targets.
• Supported the onboarding and training of new team members.
• Assisted colleagues in understanding project guidelines, processes, and task requirements.
• Provided peer support and practical guidance to improve accuracy and productivity.
• Demonstrated strong attention to detail, problem-solving, teamwork, and independent task management.

Intern – Digital Basics Program - Samasource Uganda - Uganda

(2017-10 - 2017-11)

• Supported training logistics, learner coordination, batching, and trainee communication.
• Assisted trainees with challenges and escalated issues requiring additional support.
• Supported facilitators during training activities and developed foundational skills in learner support and facilitation.

Customer Service Advisor - MTN Uganda - Uganda

(2015-01 - 2015-12)

• Delivered customer support and resolved customer issues through effective communication and problem-solving.
• Conducted call quality reviews and supported service performance monitoring.
• Developed dashboards for SLA and performance tracking.
• Used customer and performance data to identify service improvement opportunities.
• Developed strong communication, presentation, interpersonal, and stakeholder-management skills.

Postgraduate Diploma - Monitoring and Evaluation - Uganda Management Institute (2018 - 2019)

Bachelor - Public Administration and Management - Uganda Christian University (2009 - 2012)

Certificate - Administrative Officers Law Course - Law Development Centre (2013 - 2013)