Achieng Odero

A highly motivated and articulate individual with a background in Mass Communication and French Language, offering excellent interpersonal and customer service skills. Fluent in English and French, with a strong ability to handle customer interactions professionally and efficiently. Passionate about delivering top-notch service and ensuring smooth front desk operations.

Sales Representative – HoReCa - Kensalt Solai Aqua - Mombasa

(2025 - 2025)

• Sold bottled water to hotels, restaurants, and cafes, consistently achieving sales targets.
• Built and maintained strong relationships with HoReCa clients to ensure repeat orders and customer loyalty.
• Conducted on-site product presentations and tastings, increasing brand awareness and adoption.
• Planned sales routes and coordinated promotions to maximize coverage and revenue in the HoReCa sector.

Program, Communication & Personal Assistant - Global Women Impact Foundation - Mombasa

(2024 - 2025)

• Supported planning, coordination, and implementation of women empowerment programs and community initiatives.
• Assisted in communication and content management, including newsletters, social media posts, and program updates.
• Conducted field visits, follow-ups, and beneficiary engagement, gathering feedback to improve program delivery.
• Provided personal assistant support to senior management, including scheduling meetings, managing calendars, and handling correspondence.
• Managed program documentation, reports, and event logistics, ensuring timely submission to supervisors and donors.
• Coordinated workshops, trainings, and community events, including participant registration, materials preparation, and on-site support.
• Assisted in donor communications, grant reporting, and stakeholder engagement, preparing updates and collating relevant data.
• Supported planning and implementation of women empowerment programs.
• Managed communications, social media, and content dissemination.
• Conducted field visits and beneficiary follow-ups.
• Provided PA support to senior management, including scheduling, correspondence, and reporting.
• Assisted in event logistics, workshops, and donor communications.

Customer Service Representative (Call Agent) - CCI Global Kenya - Tatu City, Nairobi Kenya

(2023 - 2024)

• Delivered professional customer support to international clients via phone, email, and chat, handling 50+ inquiries daily.
• Resolved complaints and issues with a focus on first-contact resolution and maintaining high customer satisfaction.
• Accurately recorded customer interactions in CRM systems and escalated complex cases to appropriate teams.
• Assisted in training and onboarding new team members, ensuring adherence to service standards.
• Collaborated with team leads to improve workflow processes and increase efficiency.

Kindergarten Teacher - Skyward Kids Academy - Nyali Mombasa

(2021 - 2023)

• Planned and delivered creative, age-appropriate lessons for children aged 3–6, fostering social, emotional, and cognitive development.
• Encouraged play-based learning and hands-on activities to develop early literacy, numeracy, and motor skills.
• Monitored student progress and provided guidance and positive reinforcement to support growth.
• Maintained communication with parents to report progress and suggest home learning activities.

Community Outreach & Administrative Assistant / Field Assistant - Dreams International - Mombasa & Kwale Counties, Kenya

(2020 - 2021)

• Supported planning and implementation of community-based programs across Mombasa and Kwale Counties in collaboration with project teams.
• Conducted field visits, household follow-ups, registrations, and surveys to collect accurate data for monitoring and evaluation.
• Assisted in organizing community sensitization forums, trainings, and outreach campaigns, including logistics and attendance management.
• Mobilized community members and coordinated with local leaders to ensure active participation in project activities.
• Provided administrative support including filing, data entry, scheduling meetings, and managing project documentation.
• Prepared field and administrative reports, maintained attendance lists, and updated beneficiary databases.
• Supported procurement and inventory tracking for outreach materials and office supplies.
• Liaised with community volunteers, local administrators, and partner organizations to support smooth program operations.

Front Office / Receptionist - Hare Krishna Temple Hotel & Restaurants - Nyali Mombasa

(2019 - 2020)

• Greeted and assisted guests with check-ins, check-outs, and reservations, providing a professional and welcoming experience.
• Handled guest inquiries, complaints, and requests, ensuring prompt resolution and high customer satisfaction.
• Coordinated with kitchen, housekeeping, and service staff to ensure smooth daily operations.
• Managed phone calls, emails, and booking systems, maintaining accurate records and documentation.
• Assisted with billing, payments, and administrative tasks, ensuring accuracy and efficiency.
• Supported management in scheduling, reporting, and daily operational coordination
• Managed guest check-ins, check-outs, and reservations.
• Responded to inquiries and resolved complaints professionally.
• Coordinated with departments for smooth operations.
• Assisted with administrative tasks, billing, and reporting

KCPE - St Mary's Mukumu Girls' Primary (2002 - 2010)

KCSE - The Sacred Heart Mukumu Girls' Kakamega (2011 - 2014)

Bachelor's Degree - Mass Communication - Mt Kenya University (2015 - 2019)

French Intermediate - French - Alliances Francaise (2020 - 2022)

Office Admin and Personal Assistant Skills - Mombasa YMCA Training Center (2022 - 2023)