Agbor Derick Obi

Client-oriented customer service professional with a strong 5 years of experience in command of cold calling and inbound/outbound call handling. Adept at listening, responding with empathy, and handling objections without escalating tension. Excels in communication, teamwork, and fast learning. Proven success in sales-support environments where targets and customer retention are prioritized. Always seeks opportunities to elevate customer experience through clarity and trust.

Telemarketer at South Waterloo Farmers Mutual Insurance Company (Canada) (2025-01 – 2026-07)

• Consistently met and exceeded call volume, lead generation, and appointment-setting targets, contributing directly to the company's overall sales growth and client base expansion.
• Provided detailed feedback on client responses, emerging needs, and script effectiveness to management, facilitating continuous improvement in outreach strategies and customer communications.
• Participated actively in ongoing training sessions to remain current on new insurance products, regulatory changes, underwriting standards, and industry best practices.
• Ensured strict adherence to privacy laws, including Canada's Anti-Spam Legislation (CASL) and Do Not Call regulations, maintaining the company's reputation for ethical marketing practices.

Customer Service Officer at International Rescue Committee (2023-05 – 2024-11)

• Explained eligibility criteria, program procedures, and available support services to beneficiaries in clear and culturally appropriate language.
• Managed beneficiary registration, verification, and documentation while ensuring accuracy and compliance with organizational procedures.
• Assisted beneficiaries with accessing humanitarian programs and services, including health, education, protection, livelihoods, and emergency assistance.

Customer Service Executive at WHO (2021-04 – 2023-03)

• Coordinated with internal departments to ensure timely responses and service delivery; liaised with medical teams and administrative staff; facilitated communication across units; ensured requests were completed within timelines.
• Assisted in organizing public health campaigns and outreach programs; supported planning and logistics; engaged with the public to provide information; evaluated effectiveness through feedback.
• Ensured compliance with organizational policies and service standards; adhered to WHO guidelines and ethical practices; monitored service delivery quality; participated in ongoing training.

Bachelor's Degree in Accounting – University of Buea (2016)

MBA in Accounting and Finance (2023)