Agnes Ndanu

Experienced Customer Service and Administrative Professional with over 8 years of experience in front desk reception, office administration, client communication, and customer service within fast-paced service environments. Skilled in welcoming and assisting clients, managing incoming calls, handling scheduling and coordination tasks, and maintaining organized office systems. Strong background in providing professional customer service, supporting administrative operations, managing documentation, and ensuring smooth office communication.

Proficient in Microsoft Office (Word, Excel, Outlook) and familiar with CRM systems and digital communication tools. Known for professionalism, attention to detail, multitasking ability, and delivering excellent client experiences.

Customer Support & Service Operations Officer at Realme Service Center (2025-04 – 2025-11)

Acted as first point of contact for customers, suppliers, and visitors in a front desk environment while managing visitor reception, inquiries, scheduling of service requests, and administrative tasks.

• Acted as first point of contact for customers, suppliers, and visitors in a front desk environment.
• Managed visitor reception, inquiries, and guided clients through service processes.
• Handled incoming calls, message taking, and directed communication to relevant departments.
• Managed scheduling of service requests and coordinated internal workflow activities.
• Supported administrative tasks including filing, document preparation, and office organization.
• Maintained accurate records of customer interactions, service requests, and documentation.
• Assisted in office coordination, ensuring a professional and organized reception area.

Client Support & Hotline Representative at Carlcare Service Limited (2016-04 – 2024-04)

Provided high-level customer service through inbound and outbound communication, managed call handling, maintained CRM records, supported complaint resolution, and delivered consistent professional communication.

• Provided high-level customer service through inbound and outbound communication.
• Managed call handling, message recording, and communication between departments.
• Maintained accurate CRM records, documentation, and customer interaction logs.
• Supported complaint resolution, issue escalation, and client follow-ups.
• Assisted in administrative reporting, scheduling updates, and service coordination.
• Delivered consistent professional communication to customers and internal teams.

Sales Executive at ABSA Bank (Barclays) (2015-01 – 2016-03)

Provided customer support, handled client inquiries, assisted with product information and service-related requests, and maintained customer records.

• Provided customer support and handled client inquiries in a professional environment.
• Assisted clients with product information and service-related requests.
• Maintained customer records and supported administrative documentation.
• Ensured effective communication between clients and internal departments.

Customer Service Representative at Sophytech Systems Limited (2014-01 – 2014-11)

Handled customer inquiries, scheduling support, service coordination, document processing, and office administrative tasks.

• Handled customer inquiries, scheduling support, and service coordination.
• Managed document processing, filing, and office administrative tasks.
• Maintained accurate records and ensured proper communication flow.
• Supported office organization and daily administrative operations.

Diploma in Business Management – Kenya Institute of Management (2014 – 2016)

Certificate in Computer Applications – Arkanet Computer College (2014 – 2014)