Catherine Ndika

Dynamic, results-driven Human Resources & Administration Officer with over five years experience orchestrating core HR functions, end to end talent lifecycle management, and complex office operations. Proven expert in driving strategic recruitment, enforcing labor law compliance, executing seamless monthly payroll administration, and filing statutory returns (PAYE, SHA, NSSF, Housing Levy). Demonstrated ability to cultivate strong employee relations, lead high-performance office support teams, and implement cost-effective corporate welfare programs.

A strategic business partner adept at aligning People & Culture initiatives with organizational strategy while maintaining seamless administrative continuity.

HR & Administration Officer - BUSINESSCOM CONSULTING SERVICES - Nairobi, Kenya

(2020-06)

• Talent Acquisition: Direct the entire recruitment lifecycle across multiple departments, developing robust job descriptions, managing multi-channel vacancy postings, screening talent pools, conducting structured interviews, and managing job offers.
• Seamless Onboarding & Integration: Design and facilitate comprehensive onboarding schedules to accelerate new hire integration, ensuring 100% compliance with documentation, policy briefing, and tool provisioning.
• Structured Offboarding & Separation: Execute end-to-end employee exit procedures; issue standardized exit interview forms for separating staff, compute accrued annual leave balances to incorporate into final dues with Finance, recover company assets, and issue Certificates of Service in full compliance with Kenyan labor law.
• Employee Relations & Grievance Governance: Serve as the primary point of contact for staff grievances and disciplinary matters; investigate workplace issues, advise leadership on Kenyan labor laws, and manage fair, compliant resolution processes.
• People, Culture & Engagement: Spearhead corporate culture and employee well being initiatives; conduct needs assessments, organize expert led wellness workshops, and coordinate company-wide team-building events and hospitality.
• Payroll Processing & Statutory Compliance: Lead monthly payroll preparation and verification for Finance; guarantee strict, timely remittance of all statutory returns, including PAYE, SHA, NSSF, and Housing Levy.
• Group Benefits & Scheme Administration: Source, negotiate, and oversee staff medical cover, pension funds, and international travel insurance, ensuring optimal employee benefits within defined budget constraints.
• Records Integrity & Leave Administration: Oversee the secure administration of physical and digital personnel files; track and manage annual, sick, and maternity leave utilization while maintaining absolute data confidentiality.
• Facilities & Administrative Operations: Manage corporate facility maintenance, negotiate office lease renewals, track utility utilization, supervise housekeeping staff, and secure all mandatory county business permits and licenses.

Administration Officer - SPORTPESA (PEVANS EAST AFRICA) - Nairobi, Kenya

(2019-05 - 2019-11)

• HR Operations & Mobility Support: Partnered closely with HR leadership to coordinate international mobility, including work permits, alien passes, and visa documentation for expatriate staff and executive stakeholders.
• HR Documentation & File Audit: Maintained personnel records, drafted official employment verification letters, and assisted with internal HR compliance audits.
• Administrative Team Leadership: Supervised and evaluated the performance of front-office staff, drivers, and external cleaning vendors to maintain high operational standards and seamless facility maintenance.
• Executive Travel & Logistics Oversight: Managed comprehensive corporate travel logistics—coordinating international/domestic flights, executive hotel accommodation, ground transportation, and detailed travel itineraries.

Front Office - SPORTPESA (PEVANS EAST AFRICA) - Nairobi, Kenya

(2016-10 - 2019-04)

• Front Office & Stakeholder Engagement: Managed front-desk operations for a fast-paced corporate office, acting as the primary point of contact for executive visitors, clients, and official vendors.
• Call Management & Executive Calendar Support: Directed high-volume multi-line telephone exchanges, filtered queries, and assisted administrative leadership with calendar management and meeting room scheduling.
• Records & Document Archiving: Formatted, cataloged, and maintained secure filing systems for key executive documents, maintaining confidentiality and easy retrieval.

Administrative Assistant - HERITAGE INSURANCE COMPANY (MEDICAL DIVISION) - Nairobi, Kenya

(2008-01 - 2014-11)

• Medical Claims Auditing & Compliance: Audited complex medical insurance claims, vetting receipts, policy limits, and diagnostic reports against corporate guidelines before approving financial processing.
• Client Relationship Management: Handled high volumes of client inquiries regarding policy coverage, claim statuses, and service level agreements with high professionalism and empathy.
• Departmental Administrative Operations: Supported the Medical Division Head by organizing executive meetings, drafting routine departmental reports, and managing official correspondence.

Certified Human Resource Professional (CHRP) - Human Resource Management - Human Resource Management Professionals Examinations Board (HRMPEB)

Diploma - Human Resource Management - Institute of Human Resource Management (IHRM)

Diploma - Office Administration & Secretarial Studies - Graffins College