Eric Angima

A highly proficient and dedicated administrative professional with over 10 years of comprehensive experience in office administration, finance, and executive support within diverse sectors, including higher education. I possess a proven track record of managing complex schedules, coordinating high-level meetings, and providing meticulous secretarial and logistical support and brings expertise in modern digital tools, financial record-keeping, and stakeholder communication. I am disciplined and ethical individual committed to supporting organizational mission and goals with precision, confidentiality, and a service-oriented attitude.

Office Administrator - Tangaza University - Karen, Nairobi

(2024-03)

• Provide comprehensive administrative support to ensure the efficient operation of the office.
• Manage document control systems, ensuring accuracy, confidentiality, and easy retrieval.
• Coordinate meetings and appointments, preparing necessary agendas and materials.
• Serve as a primary point of contact for internal and external stakeholders, demonstrating professionalism and tact.
• Utilize advanced MS Office and other digital tools to enhance office productivity and workflow.

Assistant Administrator/Receptionist - Marie Stopes International Organisation Kenya - Westlands, Nairobi

(2020-01 - 2022-03)

• Acted as the first point of contact for clients and visitors, providing exceptional customer service.
• Managed front desk operations, including call handling, email correspondence, and appointment scheduling.
• Provided crucial administrative support to the management team, including data entry and file management.
• Completed internal certifications in Speaking Up, Conflicts of Interest, and Anti-Fraud & Bribery, underscoring a commitment to ethical professional practice.

Customer Care Executive - iSON Experiences / Airtel Kenya - Mombasa Road, Nairobi

(2019-03 - 2020-01)

• Addressed and resolved customer inquiries and complaints promptly and effectively.
• Maintained high levels of customer satisfaction through professional and empathetic communication.
• Documented customer interactions and feedback for process improvement.

Stock Loss Control Officer - Hipora Business Solutions (E.A) Limited - Nairobi

(2018-02 - 2018-05)

• Receiving Clerk
• Double checker
• Camera room Officer
• Stock Dispatch

Stock Loss Control Officer - Hipora Business Solutions (E.A) Limited - Nairobi

(2018-02 - 2018-05)

Duty posts: Nakumatt Supermarkets, Tuskys Supermarkets, Quickmart Supermarkets, Eastmart Supermarkets

Accounts Assistant - Stewan General Trading Company Limited Kenya - Nairobi

(2014-04 - 2017-04)

• ERP Database Management with QuickBooks and Pastel Accounting Softwares
• General Book Keeping, Records archiving and retrieval
• Account Reconciliation
• Receivables and Payables
• Statutory Returns Processing - NSSF, NHIF, HELB, VAT, PAYE

Office Administration Assistant - Stewan General Trading Company Limited Kenya - Nairobi

(2013-04 - 2014-04)

Promoted to position of Accounts Assistant at end of the 1 Year Contract

• Database Management- Daily posting of receivables and payables in to QuickBooks Database
• Printing, photocopy, scanning

Graduate Intern (Credit Department & Foreign Payments) - National Bank of Kenya - Harambee Avenue, Nairobi

(2011-04 - 2018-05)

• Gained foundational experience in banking operations, including credit analysis and foreign payment processing.
• Supported departmental staff with administrative tasks and data management, developing a strong understanding of financial compliance and procedural accuracy.

Bachelor's Degree - International Business Administration - United States International University (USIU) (2010-08)

Kenya Certificate of Secondary Education (KCSE) - Upper Hill School (2005-01)