Helpdesk and Project Assistant
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Managerial and Technology enthusiast with one-year experience in administration. Experienced in help-desk services, supervisory,project management, IT Support and research methodologies. A motivator of positivity; can do attitude in life.Comprehensive knowledge in network infrastructure management, database management systems, system analysis and project management. I’m detail oriented, with a strategic perspective on organization priorities, and the agility to respond to a changing environment while upholding organizational and ethical norms, acting as a role model by contributing to the team spirit with consistent performance. I possess high level of proficiency working with computers and office software packages.
XTRANET COMMUNICATION LTD(NOV 2021 - ongoing):
ICT SUPPORT AND PROJECT ASSISTANCE:
● Providing Tier 1 IT support to non-technical internal users through desk side support services.
● Resolving a diverse range of technical issues across multiple systems and applications for customers and end-users.
● Monitoring systems in operation and quickly troubleshooting errors.
● Collaborating with supervisors to escalate and address customer inquiries or technical issues.
● Assisting customers in identifying issues and explaining solutions to restore services and functionality.
● Using ticketing systems to manage and process action and requests.
● Contribute to the team environment by sitting in on meeting and brainstorming new ideas for issue resolution. ● Analyzing current information and helping develop plans to address needs.
● Perform day- to-day LAN and WAN administration and support
● Overseeing task delegated by the Project manager
● Assigning tasks to engineers and ensuring clients are satisfied with the work done.
● Keeping record of ongoing project activities
● Assist project team in planning and implementing project activities.
● Coordinate logistics for execution of project activities.
● Carrying out CRM to improve services offered to clients.
NSE1: Completed Fortinet's NSE1 program, gaining a solid understanding of fundamental network security concepts, firewall technologies, secure communications, and the threat landscape. Developed skills in recognizing and mitigating common security threats.
NSE2: Successfully completed Fortinet's NSE2 program, building upon the foundational knowledge gained in NSE1. Acquired advanced skills in areas such as advanced firewall policies, user authentication, VPN technologies, intrusion prevention systems, and endpoint security. Strengthened ability to secure networks and protect against a wider range of cyber threats.
