Faith Muli

Experienced operations automation & optimization professional. My strengths include streamlining and standardizing operational workflows, process improvement, logistics management, and cross-functional coordination to drive efficiency and scalable systems. I'm looking to transition my operational expertise into the service industry, aligning my work more closely with my personal values around sustainability and mentoring future generations.

Senior Product Planner - Threads DGT Trading - Dubai, UAE

(2024-05 - 2025-04)

• Formulate seasonal Open-to-Buy (OTB) plans based on stock holdings and sales forecasts.
• Develop and maintain production schedules to meet customer demand while optimizing inventory levels.
• Collaborate with finance, retail operations, and logistics teams to improve demand forecasting and resource allocation.
• Implement process improvements to enhance production planning efficiency and accuracy.
• Manage and maintain accurate data in ERP systems for seamless inventory control.
• Coordinate with third-party vendors and suppliers to ensure timely delivery of raw materials and components.
• Oversee total stock management portfolios and future stock planning.

Fulfillment Operations Specialist - Amazon - Dubai, UAE

(2019-05 - 2023-06)

• Managed MENA Fulfillment Centers (FC) inbound operations, focusing on strategic planning, forecasting, and inbound traffic monitoring.
• Led various inbound support services agile projects as the Jira admin and scrum master
• Developed evaluation methods to assess program strengths and identify areas for improvement.
• Maintained vendor, 3PL, and FC relationships across UAE, KSA, and Egypt.
• Optimized warehouse and FBA operations by developing SOPs for inventory control and logistics management.
• Provided weekly KPI reports and data-driven insights to senior management.
• Identified and mitigated risks affecting fulfillment operations efficiency.

Order Management Associate - Souq.com - Dubai, UAE

(2014-11 - 2019-04)

• Verified order details, shipping information, and payment accuracy to prevent fraud.
• Analyzed customer purchase history and assessed high-risk transactions.
• Coordinated with suppliers and third-party vendors to ensure timely order processing.
• Developed and deployed logistics solutions to enhance customer experience.
• Addressed customer concerns regarding shipping delays and damaged goods.
• Monitored and managed ERP & CRM systems for order tracking.

Reverse Logistics Associate - Souq.com - Dubai, UAE

• Managed customer returns from third-party courier services.
• Conducted quality assessments on returned products.
• Coordinated with inventory control teams to restock or liquidate returned items.

Bachelor's Degree - Mass Communications – Public Relations - Jomo Kenyatta University of Agriculture & Technology