Faith Mwili

I am a highly skilled Human Resource Management professional with a comprehensive understanding of HR policies, procedures, and best practices. Throughout my career, I have consistently demonstrated my ability to effectively manage and integrate human resource functions to drive organizational success. I have a proven track record in attracting and retaining top talent.

I am adept at developing effective recruitment strategies, conducting thorough candidate assessments, and implementing streamlined onboarding processes. I excel at identifying candidates who not only possess the required skills and qualifications but also fit well with the organization's culture and values. Additionally, I am skilled in fostering positive employee relations and creating a harmonious work environment.

I have experience in developing and implementing policies and programs that promote employee engagement, satisfaction, and retention. I am proficient in handling employee grievances, conducting investigations, and resolving conflicts in a fair and impartial manner. I have expertise in designing and implementing performance management systems that align individual goals with organizational objectives.

I am experienced in conducting performance evaluations, providing constructive feedback, and developing performance improvement plans. I am skilled at recognizing and rewarding high performers and identifying areas for employee development and training. I understand the importance of continuous learning and development in maximizing employee potential.

I have designed and implemented comprehensive training programs that enhance employee skills and competencies. I am knowledgeable in conducting training needs assessments, creating training modules, and evaluating training effectiveness. With my strong focus on Human Resource Management, I am well-equipped to drive the HR function within your organization, ensuring the attraction, development

Human Resource Manager - Hipora Group of Companies - Nairobi, Kenya

(2024-01)

• Developed and executed HR strategies aligned with company goals across all regions.
• Advised senior leadership on HR-related matters and organizational planning.
• Create and implement standardized HR policies and ensured legal compliance.
• Oversee recruitment, onboarding, and workforce planning across multiple units.
• Manage performance appraisal systems and employee development initiatives.
• Lead employee engagement efforts and handled conflict resolution.
• Design and maintained equitable compensation and benefits structures.
• Implement and manage HRIS for accurate data and reporting.
• Plan and execute succession strategies for key roles.
• Support organizational change, restructuring, and leadership development.

Human Resource/Operations - Hipora Group of Companies - Nairobi, Kenya

(2022-02 - 2024-01)

• Performing difficult staffing duties, including dealing with understaffing, dispute resolutions, Employees separation processes, counselling, and administering disciplinary procedures.
• Assessing training needs to apply and monitor training programs and ensuring proper filing is done for all employee documents while updating employee files.
• Preparing an orientation schedule for newly recruited staff, preparing offer letters and employee contracts for new employees, and tracking contract expiry dates for renewal while adequately documenting any changes in an employee's status.
• Listening to employee grievances, implementing appropriate disciplinary procedures, managing employee procedures concerning recruitment, training, leaves, and appraisals, and ensuring that these are correctly documented while advising on relevant policies.
• Allocating human resources, ensuring appropriate matches between personnel and job roles.
• Responsible for sourcing, attracting, and selecting qualified candidates for various positions within the company. This involves conducting interviews, screening resumes, and administering selection procedures.
• Developing and implementing HR policies and procedures related to working conditions, equal opportunities, performance management, absence management, and disciplinary procedures. Ensuring compliance with labour laws and regulations.
• Managing employee documentation, including proper filing and updating of employee files. This includes maintaining records of employee contracts and offer letters, tracking contract expiry dates for renewal, and documenting any changes in an employee's status.
• Facilitating the onboarding process for newly recruited staff. This includes preparing orientation schedules, conducting orientation sessions, and ensuring new employees' transition smoothly into the company.
• Managing employee relations and addressing employee grievances. Implementing appropriate disciplinary procedures when necessary and advising on relevant policies. Promoting a positive and inclusive work environment.
• Assisting in the development and implementation of performance management systems. This includes setting performance goals, conducting performance reviews, and providing employee feedback and coaching.
• Identifying training needs and coordinating training programs to enhance employee skills and knowledge. Monitoring and evaluating the effectiveness of training initiatives.
• Collaborating with operational teams to ensure smooth business operations. This may involve scheduling and assigning employees, following up on work results, and providing operational support as needed.

Key Account Manager (Carrefour Majid Stores) - Hipora Security Solutions EA - Nairobi, Kenya

(2019-10 - 2022-01)

• Developed solid and trusting relationships between major key clients and the company, resolved key client issues and complaints, and developed a complete understanding of key account needs.
• Anticipated key account changes and improvements and managed communications between key clients and internal teams.
• Managed the account team assigned to each client and strategically planned to improve client results, negotiated contracts with the client, established a timeline of performance, and oversaw internal budgets with the company and external budgets with the client.
• Planned and presented reports on account progress, goals, and quarterly initiatives to share with team members and stakeholders and for possible use in future case studies or company training.
• Met all client needs and deliverables according to proposed timelines, expanded relationships, and brought in new clients.
• Developed a solid and trusting relationship with Carrefour Majid Stores, serving as the primary point of contact. Built rapport, understood their needs, and fostered a long-term partnership.
• Managed the Carrefour Majid Stores account and oversaw all aspects of the business relationship. Anticipated account changes and improvements, coordinated communications between Carrefour Majid Stores and internal teams, and addressed issues or concerns.
• Developed strategic plans to improve client results and meet their objectives. Collaborated with internal teams to create customized solutions, aligned with Carrefour Majid Stores' goals, and identified opportunities for growth and expansion.
• Negotiated contracts with Carrefour Majid Stores, ensuring mutually beneficial terms and conditions. Established a timeline of performance expectations and deliverables.
• Collaborated with the company's internal finance team to establish and oversee the account's internal budgets. Monitored budget utilization, ensured financial targets were met, and maximized profitability.
• Planned and presented reports on account progress, goals, and quarterly initiatives. Shared these reports with team members and stakeholders and used them for future case studies or company training. Analysed data to identify trends, opportunities, and areas for improvement.

Human Resource & Administration Manager - Wellanesh Limited Company - Nairobi, Kenya

(2017-11 - 2019-09)

• Assisted in sourcing candidates, conducted phone interviews, and administered selection procedures for qualified candidates.
• Developed HR policies on working conditions, equal opportunities, performance management, absence management, and disciplinary procedures.
• Completed human resource operational requirements by scheduling and assigning employees and followed up on work results.
• Ensured proper filing was done for all employee documents and ensured employee files were updated. Prepared an orientation schedule for newly recruited staff.
• Listened to grievances from employees and implemented appropriate disciplinary procedures. Managed employee procedures about recruitment, training, leaves, and appraisals, ensuring that these were adequately documented and advised on relevant policies.
• Oversaw the recruitment and staffing process, including posting job vacancies, screening resumes, conducting interviews, and selecting qualified candidates. Ensured the company attracted and retained talented individuals aligned with its values and objectives.
• Managed employee relations by establishing and maintaining effective communication channels, promoting a positive work environment, and addressing employee concerns or grievances. Implemented policies and procedures that fostered a harmonious workplace.
• Developed and implemented performance management systems to evaluate employee performance, provide feedback, and identify areas for improvement. Conducted performance appraisals and facilitated professional development plans for employees.
• Identified training needs and organized training programs to enhance employee skills and knowledge. Collaborated with department heads to design and deliver relevant training initiatives aligned with the company's goals and objectives.
• Managed the company's compensation and benefits programs, including salary structures, bonus plans, health insurance, retirement plans, and other employee benefits. Ensured compliance with legal requirements and industry standards.
• Developed and implemented HR policies and procedures on various topics, such as employee conduct, leave management, performance evaluation, and disciplinary actions. Ensured that policies were effectively communicated and consistently applied throughout the organization.

Regional Manager - Hipora Business Solutions East Africa Ltd - East Africa

(2013-01 - 2017-10)

• Negotiated operation contracts, prepared service level agreements (SLAs) for clients, marketed the concept of loss control management and created customer awareness.
• Managed key clients by ensuring the efficiency and effectiveness of loss control services and prepared monthly executive reports for prospective clients.

Loss Control Manager - Hipora Business Solution EA - East Africa

(2011-08 - 2013-01)

• Implemented mechanisms to control administrative theft and collusions between receiving clerks and suppliers within the warehouse and its outlets. This was achieved by physically confirming delivered stock, tallying local purchase orders (LPOs) with invoices, and ensuring that orders were made per request.
• Prepared daily reports on all incidents occurring in the warehouse and its outlets and discussed them with the client. These incidents included loss of stocks and other issues that affected the business.

Security Officer/Customer Service - KK security (Group of companies) - Kenya

(2005-01 - 2011-07)

• Monitored communication equipment such as HF and VHF radios for KK Security and European Union channels. I ensured the equipment worked promptly and adequately briefed the relevant individuals as needed.
• Operated and maintained the telephone switchboard, handling incoming and outgoing calls professionally and cautiously. Additionally, I kept an accurate ledger of all outgoing calls for record-keeping purposes.

MBA (Masters In Business Administration) - HRM Option (2025-01)

Bachelor of Business Administration - HRM Option (2025-01)

Certified Human Resource Professional (CHRP) - Human Resource Management (2021-01 - 2022-01)

Certificate in Leadership and Management in Private Security - Security Management - Elite Academy (2021-11 - 2021-11)

Higher National Diploma in Human Resource Management - Human Resource Management - College of Human Resource Management (2018-01 - 2020-01)

Diploma in Human Resource Management - Human Resource Management - College of Human Resource Management (2016-01 - 2017-01)

Certificate in Computer Applications - Computer Applications - Kenya Christian Industrial Training Institute (2002-01 - 2003-01)

Certificate in Medical Laboratory Science - Medical Laboratory Science - Kenya Polytechnic University (2000-01 - 2001-01)

Kenya Certificate of Secondary Education - Secondary Education - Good shepherd girls Secondary school (1996-01 - 1999-01)