Victoria Nzilani

Dedicated healthcare administrator and an ophthalmic nurse with over five years experience in patient care medical records management and hospital operations. Skilled in recruitment coordination, employee relations HR documentation, Microsoft office, clinical support patient scheduling, management. Proven ability to maintain confidentiality, coordinate multidisciplinary teams and enhance service delivery in a fast-paced healthcare environments and interpersonal communication.

Currently pursuing a diploma in Human resource management to strengthen expertise in healthcare HR and administration.

Human Resource Assistant/Ophthalmic Nurse - City Eye Hospital

• Assisted in recruitment and support, onboarding and induction processes
• Supported employee relations by addressing inquiries and coordinating welfare activities.
• Maintained accurate patient records and ensured proper documentation and filing by updating medical information, organizing files, and ensuring records were easily accessible while complying with confidentiality requirements.
• Coordinated patient scheduling and supported smooth daily operations by managing appointments, handling inquiries, and ensuring efficient patient flow within the facility.
• Assisted in handling confidential patient and organizational information with professionalism, discretion, and strict adherence to data protection and privacy policies.
• Worked collaboratively with healthcare professionals and administrative teams to support efficient service delivery and ensure patients received timely assistance and care.
• Demonstrated strong communication and interpersonal skills when interacting with patients, visitors, and staff, providing professional support and addressing concerns courteously.

Human Resource Assistant - James Maluki & Co. Advocates

(2018-01 - 2023-12)

• Drafted HR documentation reports and correspondence for management
• Supported recruitment and onboarding activities by scheduling interviews, preparing employee files, and coordinating induction processes for new staff.
• Assisted in staff welfare and training and employee engagement activities to support a positive and productive work environment.
• Coordinated scheduling, appointments and dairy management for legal matters by tracking deadlines, arranging meetings and ensuring timely follow-up on tasks and legal proceedings.
• Managed filling system and document retrieval processes by maintaining both physical digital records, enabling efficient access to information and improve office organization.

Diploma - Human Resource Management - College of Human Resource (2024-01)

KCSE - Tutini Secondary School (2013-01 - 2016-12)

KCPE - Mangelete Primary School (2004-01 - 2012-12)