Fenny Dimah

Dual-focused Human Resources and Hospitality professional with experience in business ownership, front-of-house hostessing, and wellness consulting. Proven track record in HR administration, talent coordination, compliance with labor regulations, and high-volume guest relations. Skilled in conflict resolution, reservation system management, table turnover optimization, and cross-cultural communication.

Applies emotional intelligence and operational structure to support both internal workforce needs and external guest experiences.

Founder & Creative Director - Sip & Paint 254 - Mombasa & Nairobi, Kenya

(2025-01)

• Built client base through social media marketing, referrals, and strategic partnerships, driving repeat bookings and brand visibility.
• Managed marketing, customer acquisition, event planning, and budgeting.
• Designed customized painting experiences for birthdays, bridal/baby showers, and corporate team building.
• Maintained high customer satisfaction through engaging, beginner-friendly sessions.
• Trained and supervised assistants to support larger events and maintain service standards.

Mindfulness Practitioner & Wellness Consultant - Freelance & Self-Employed - Mombasa, Kenya

(2022-12)

• Founded and operated an independent wellness practice, designing mindfulness programs for corporate clients and international individuals.
• Managed backend operations, including client acquisition, scheduling, financial budgeting, and service marketing.
• Applied active listening and psychological safety techniques for high-stress professionals.
• Modified teachings for international clients, sharpening cross-cultural communication skills.

Hostess - Zero 01 Lounge - Mombasa, Kenya

(2023-10 - 2023-12)

• Served as primary brand ambassador at front-of-house for high-volume upscale crowds, reinforcing luxury dining atmosphere.
• Managed seating strategies and table turnarounds during peak nightlife hours, maximizing capacity and reducing average guest wait times by 15%.
• De-escalated complex guest complaints regarding wait times and seating placement, ensuring positive resolutions and repeat visits.
• Coordinated with floor managers and VIP hosts to execute private corporate events and high-profile parties.

Hostess - B-Club Mombasa / B-Concepts - Mombasa, Kenya

(2021-12 - 2022-01)

• Orchestrated front-of-house logistics, reservation logs, and walk-in flows for a luxury entertainment venue during peak holiday tourism season.
• Briefed arriving guests on premium menus, bottle specials, and entertainment lineups, driving an increase in initial point-of-sale lounge orders.
• Maintained real-time floor charts to prevent server burnout and ensure balanced station rotations.
• Bridged communication between the kitchen, bar, and security teams to ensure guest safety and service continuity.

Human Resource Assistant - Tayseer Recruitment Agency - Mombasa, Kenya

(2021-03 - 2021-05)

• Managed employee file management systems and personnel records, ensuring 100% compliance with Kenyan labor regulations.
• Supported workplace conflict resolution tracks, conducted objective internal inquiries, and documented balanced resolutions.
• Analyzed HR data trends to identify attrition rate patterns and generate workforce reports for executive leadership.

Human Resource Intern - State Department for Fisheries, Aquaculture & the Blue Economy - Nairobi, Kenya

(2019-10 - 2020-10)

• Coordinated high-volume candidate screening, public-sector interview scheduling, and background checks for departmental openings.
• Executed end-to-end onboarding tracks for new hires, preparing compliance paperwork to accelerate time-to-productivity metrics.
• Addressed cross-departmental worker queries regarding civil service benefits packages with empathy and clarity.

Bachelor of Business Management - Human Resources Management - Kenya Methodist University (2018)

Diploma in Management - Human Resources - Kenya Institute of Management (KIM) (2014)

Certificate in TEFL - Teaching English as a Foreign Language - The TEFL Institute (2023)

Kenya Certificate of Secondary Education (KCSE) - Mama Ngina Girls High School, Mombasa (2012)