Frank Mandara,

Human Resources professional with hands-on experience across aviation, corporate, and diplomatic settings in Tanzania. Skilled in full-cycle recruitment, onboarding, HR records and compliance management, and employee relations, with a strong track record of maintaining accurate HR documentation and supporting day-to-day HR service delivery. Confident, resourceful, and adaptable, seeking an HR Officer role where I can apply this foundation to deliver efficient, professional HR administration.

Retail Salesperson, Internet Department at Vodacom Tanzania PLC (2026-06 – 2026-07)

Promoted and sold Vodacom's full range of internet solutions, including 4G/5G home broadband, mobile data bundles, routers, and enterprise connectivity packages to individual and business customers.

• Delivered exceptional customer service by assessing client needs and recommending tailored high-speed internet solutions to maximize satisfaction and value.
• Achieved and consistently exceeded monthly sales targets through proactive upselling, cross-selling, and effective product demonstrations.
• Managed the end-to-end customer journey, including product explanation, contract processing, SIM/data activations, payments, and basic technical setup support.
• Built and maintained strong customer relationships, contributing to customer loyalty and repeat business in a highly competitive telecommunications market.
• Conducted product merchandising, stock management, and promotional campaigns to drive visibility and sales of internet offerings.
• Maintained accurate sales records, prepared daily and weekly reports, and ensured full compliance with company policies and regulatory requirements (KYC, data privacy).
• Collaborated effectively with store teams to achieve overall branch performance goals while providing after-sales support and resolving customer queries promptly.

Human Resources Coordinator at National Aviation Services (2025-01 – 2026-12)

• Led full-cycle recruitment for operational roles (ramp agents, passenger service agents, baggage handlers, load controllers, security personnel), including screening, shortlisting, interviews, and reference checks.
• Coordinated onboarding for new hires, including employment contracts, uniforms, ID badges, airside access permits, and mandatory aviation safety/security training.
• Maintained HR records and tracked certification, licence, and medical-fitness renewals to ensure aviation compliance.
• Acted as first point of contact for staff queries on HR policy, benefits, and grievances across a multinational workforce.
• Ensured adherence to local labour law, IATA standards, and expatriate work-permit requirements.

Protocol & PR Support at Julius Nyerere International Convention Centre (2023-01 – 2024-12)

• Supported PR strategies and campaigns positioning the centre as a leading venue for international summits and conferences.
• Managed protocol arrangements for high-profile visitors, diplomats, and delegates, including VIP reception and diplomatic etiquette.
• Built relationships with media outlets, government ministries, and tourism stakeholders to secure positive coverage.
• Organised PR events including press conferences, media tours, and facility exhibitions.

Assistant Manager at Stema Gift Shop (2021-01 – 2021-12)

Managed the accounting database, prepared monthly management reports, and reconciled bank statements against the general ledger.

HR Officer (Field Attachment) at Serengeti Breweries Ltd, Moshi Branch (2015-01 – 2016-12)

• Supported HR planning, recruitment and selection, and internal employee communication initiatives.
• Assisted with administrative HR functions and aligning organisational planning with HR requirements.

Postgraduate Diploma in Management of Foreign Relations – Dr Salim Ahmed Salim Centre for Foreign Relations (2022-01 – 2023-12)

Bachelor in Commerce – Catholic University of Eastern Africa, Nairobi, Kenya (2017-01 – 2021-12)

Diploma in Human Resource Management – Local Government Training Institute (2013-01 – 2016-12)

Certificate of Secondary Education in O-Level – Majengo Secondary School (2009-01 – 2012-12)

Certificate of Primary Education – St.

Louis English Medium Primary

School (2005-01 – 2008-12)