Fred Ipalei

Sales, marketing and IT support professional with 5 years of field experience across telecommunications and higher education in Kenya. Built and managed SIM-selling outlet and mobile money agent networks for Airtel Kenya and Telkom Kenya, earning repeat Airtel Mabingwa sales awards. Now drives outdoor marketing and brand activation for Zetech University.

Backed by a BBIT degree (Second Class Upper) and hands-on IT support experience serving over 1,000 users, including helpdesk, Active Directory and network maintenance. Strong communicator who performs well under pressure and engages effectively with customers, colleagues and stakeholders at every level.

Outdoor Marketing Associate at Zetech University (2025-08 – Present)

• Plan and run outdoor marketing events and brand activations that promote the university's programmes.
• Capture prospective student data for follow-up and pass qualified leads to the admissions team.
• Gather market feedback and competitor intelligence to inform marketing decisions.
• Prepare engagement and performance reports for the marketing team.

Sales Executive at Airtel Kenya (2022-11 – 2025-08)

• Recruited and onboarded SIM-selling outlets and Airtel Money agents across assigned territories.
• Drove product visibility and market share for Airtel products within the territory.
• Resolved field technical issues for agents and customers, keeping outlets trading.
• Monitored and reported market performance, and managed Airtel infrastructure in the territory.
• Recognised in Airtel Mabingwa Seasons 2, 3 and 5 with certificates and a medal.

Trade Development Representative at Telkom Kenya (2021-10 – 2022-11)

• Recruited SIM-selling outlets and T-Kash agents, and supplied SIM cards to distribution outlets.
• Branded agents and outlets to raise Telkom visibility in the market.
• Acquired new subscribers and reported market performance to zonal management.
• Resolved technical issues for agents and customers.

IT Support (Attachments, Internship and Volunteer) at Zetech University (2019-09 – 2021-08)

• Provided Tier 1 and 2 helpdesk support to over 1,000 users, managing tickets from creation to resolution.
• Administered Active Directory accounts for over 1,000 users.
• Installed, configured and maintained hardware, software, printers and campus networks.
• Documented and monitored over 200 lab computers and managed the IT asset inventory.
• Trained students and staff on IT systems, applications and e-library resources.

PTA Teacher at Peak Hills Academy (2017-05 – 2017-08)

Also worked May – Aug 2018.

• Taught Mathematics, Science, Social Studies and Religious Education.
• Served as Assistant Chairperson of the Examination Council.
• Served as Head of Department for Health and Sanitation.

Bachelor of Business and Information Technology (BBIT) in Business and Information Technology – Zetech University (2016 – 2021)

Kenya Certificate of Secondary Education (KCSE) – Albert Ekirapa Secondary School (2012 – 2015)