Harriet Laura
Hospitality professional with over 2 years of experience in fine dining and guest service
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About
Hospitality professional with over 2 years of experience in fine dining and guest service. Skilled in delivering memorable guest experiences, upselling food & beverages, and supporting private events and large functions. Adept at handling high-pressure environments, managing cash transactions, and collaborating within multicultural teams. Seeking to bring strong service standards, adaptability, and enthusiasm to an international hospitality industry.
Experience
Waitress, Food & Beverage Service - Brazilian Rodizio Restaurant - Nairobi, Kenya
(2024-11)
- Delivered daily customer service in a high-volume dining environment.
- Implemented upselling techniques, increasing food & beverage sales.
- Assisted with private dining and events, ensuring guest satisfaction.
- Built rapport with guests, improving customer loyalty and repeat visits.
Waitress, Food & Beverage Service - Cold Springs Hotel - Homa Bay, Kenya
(2023-02 - 2024-09)
- Provided high-quality customer service in a fast-paced environment.
- Accurately managed cash and credit transactions.
- Increased sales through strategic upselling and product promotion.
- Supported private dining, corporate functions, and large-scale events.
- Maintained organized and clean service areas during peak hours.
- Fostered positive guest relationships, contributing to high satisfaction scores.
Education
Diploma - Hotel and Institutional Management - Technical University of Mombasa (2019 - 2022)
High School Certificate - Ahero Girls High School
