James Onyango
IT Support Specialist
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About
An innovative IT professional with vast experience in Network & Hardware Installation, Configuration & Maintenance, OS installation and repair, and wide Knowledge of Retail and POS systems Has strong technical skills and is a troubleshooter; able to effectively and efficiently resolve issues, and meet and achieve challenging objectives and goals. A self-driven, ambitious, innovative, analytical, a fast learner, and a team player with good interpersonal skills.
Experience
Competent IT specialist with 5+ years of experience working with Windows Server 2016.
Microsoft Certified Solutions
Expert. Offer customer service solutions to our clients and also Software Testing services.
Provide technical solutions at every opportunity and work closely with our sales department to reach company targets. On-call to help sort out any customer related issues. Research and identify solutions to software and hardware issues. Diagnose and troubleshoot technical issues, including account setup and network configuration.
Track computer system issues through to resolution, within agreed time limits.
Education
Bachelor of Business Information Technology 05/2014 – 11/2016
Jomo Kenyatta University of Agriculture & Technology, Karen Campus
Diploma in Business Information Technology (DBIT) 2010 – 2014
Jomo Kenyatta University of Agriculture & Technology, Karen Campus
Certificate in Information Technology
Jomo Kenyatta University of Agriculture & Technology, Karen Campus
