Jasan Mbugua

Customer-focused Bachelor of Business Management graduate with hands-on retail sales experience in a busy store environment. Skilled at identifying customer needs, presenting product solutions, closing sales, and delivering excellent after-sales service. Experienced in order processing, stock coordination, and accurate sales record-keeping.

Combines strong interpersonal skills with a results-oriented mindset. Ready to contribute to a sales team by driving revenue, building customer loyalty, and consistently meeting targets.

Sales and Customer Service Associate at Mattress & Bed Store (2026-01 – 2026-08)

• Engaged walk-in and returning customers daily by actively listening to their requirements (budget, size, comfort preference, and lifestyle) and recommending the most suitable mattresses, bed frames, and accessories.
• Delivered clear product presentations covering material composition, firmness levels, warranty terms, and care instructions, enabling customers to make confident purchase decisions.
• Processed sales transactions accurately (cash and electronic payments), generated invoices, and maintained complete documentation for every sale.
• Collaborated with the warehouse and inventory team to confirm real-time stock levels, arrange floor displays, and ensure ordered items were prepared for collection or delivery on schedule.
• Managed customer enquiries, product concerns, and after-sales requests professionally, resolving issues promptly and protecting the store’s reputation for reliable service.
• Supported regular stock verification and inventory monitoring to keep sales-floor information accurate and prevent overselling or stock-outs.
• Maintained an organised, clean, and inviting showroom environment that enhanced the shopping experience and supported higher conversion rates.
• Built rapport with repeat customers and contributed to positive word-of-mouth referrals through attentive and honest service.

Bachelor of Business Management in Principles of Marketing, Business Communication, Operations Management, Entrepreneurship, and Customer Relationship concepts – Mount Kenya University (2025)

Kenya Certificate of Secondary Education (KCSE) – Gikurune Boys High School (2017 – 2020)

Primary Education – Ndongoro Primary School (2009 – 2016)