Joy Gitau

Certified virtual assistant with a healthcare background leveraging four years of clinical experience and administrative support training to deliver exceptional remote healthcare and administrative services. Skilled in general administrative tasks such as email and calendar management, online research and data entry, communication and virtual meeting coordination, file and document organization and task tracking. Trained in medical administrative workflows including patient registration and intake, insurance verification and authorization, appointment scheduling, EHR/EMR documentation and HIPAA-compliant practices.

Detail-oriented, adaptable, and able to complete assigned work accurately and on time to support efficient daily operations and improve the overall client experience.

Radiographer - Various healthcare facilities - Kenya (December 2021 - December 2025)

• Managed multiple patients and responsibilities in fast-paced healthcare environments while maintaining accuracy and professionalism
• Verified data by cross-checking identities through fingerprint systems and barcode-indexed forms to ensure correct patient-record matching and prevent misidentification errors
• Uploaded diagnostic images on the electronic healthcare network and systematically organized them in folders for easy access and retrieval
• Collaborated with healthcare teams to support efficient workflow and service delivery
• Adapted to different healthcare technologies to support daily operations

Bachelor of Radiography - Diagnostic Option - Jomo Kenyatta University of Agriculture and Technology (2016 - 2021)