Kelvin Thuo

Results-driven Insurance Sales and Agency Management Professional with over 17 years of experience in insurance sales, agency management, business development, client relationship management, and sales team leadership. Proven ability to build and lead high-performing sales teams, drive new business acquisition, strengthen client relationships, and deliver sustainable business growth. Experienced in sales strategy, prospecting, insurance advisory, customer retention, coaching, performance management, and agency operations.

A commercially focused and customer-oriented professional with strong communication, negotiation, presentation, leadership, and relationship-building skills. Adept at identifying business opportunities, developing client portfolios, motivating teams, and translating sales strategies into measurable business results.

Agency manager - APA insurance - Nairobi, Kenya

(2020-01)

• Lead and coach sales representatives, driving productivity, performance, and professional development.
• Develop and implement sales strategies focused on agency growth, market penetration, and new business acquisition.
• Drive new business through prospecting, referrals, relationship building, and targeted sales activities.
• Monitor individual and team performance against sales KPIs and implement coaching and improvement initiatives.
• Build and maintain relationships with corporate and individual clients to support retention and portfolio growth.
• Provide insurance advice and guidance to clients based on their financial protection and insurance needs.

Agency manager - ICEA Lion Insurance - Nairobi, Kenya

(2017-01 - 2020-12)

• Managed agency operations and supported sales representatives in achieving business and revenue objectives.
• Recruited, trained, coached, and mentored sales representatives to improve productivity and performance.
• Developed client relationships and expanded the portfolio through prospecting, referrals, and new business acquisition.
• Advised clients on appropriate insurance products and solutions based on their needs.
• Monitored sales performance against targets and KPIs, providing ongoing coaching and support to improve results.

Agency manager - Madison Insurance - Nairobi, Kenya

(2014-01 - 2017-12)

Promoted to Agency Manager in 2014 in recognition of strong sales performance and leadership capability.

• Led sales initiatives and supported the development and performance of the sales team.
• Developed and maintained relationships with corporate and individual clients to support retention and portfolio growth.
• Supported business development and new client acquisition through prospecting and relationship building.
• Guided sales representatives in client engagement, follow-up, and business conversion.

Insurance sales advisor - Pan Africa Insurance - Nairobi, Kenya

(2009-01 - 2014-12)

• Generated new insurance business through prospecting, referrals, networking, and direct client engagement.
• Advised clients on suitable life insurance products based on their financial and protection needs.
• Developed and maintained relationships with new and existing clients to support retention and referrals.
• Followed up on prospects, converted opportunities into business, and worked toward achievement of sales targets.

Bachelor of Business Management - Business Management - Jomo Kenyatta University of Agriculture & Technology (JKUAT) (2024-01)

Bridging Course in Mathematics - Mathematics - Jomo Kenyatta University of Agriculture & Technology (JKUAT) (2009-03 - 2009-05)