Maloba Bubolu

Customer Service and Sales Professional with over 5 years of experience in customer relationship management, client support, service coordination, and administrative operations. Skilled in handling customer inquiries, resolving complaints, building long-term client relationships, and promoting company services to drive business growth. Strong communication, organizational, and problem-solving abilities with a proven track record of delivering excellent customer experiences in fast-paced environments.

Head of Sales - Issa Movers

(2022-04)

• Lead sales operations and customer service activities, ensuring exceptional client experiences from inquiry to service delivery.
• Manage and nurture relationships with prospective and existing clients, resulting in increased customer retention and repeat business.
• Develop and implement sales strategies to generate new business opportunities and support company growth.
• Handle customer inquiries, concerns, and escalations through phone, email, and in-person communication.
• Train and support team members on customer service standards, sales techniques, and client relationship management.
• Coordinate with operations and logistics teams to ensure seamless service delivery and customer satisfaction.
• Monitor sales performance and identify opportunities to improve revenue generation and customer engagement.

Customer Service Representative - Nikita Movers and Relocators

(2018-02 - 2021-06)

• Manage customer relationships and serve as the primary point of contact for client inquiries.
• Respond to customer concerns promptly and provide effective solutions to ensure customer satisfaction.
• Promote company services to prospective and existing clients, contributing to business growth and customer retention.
• Coordinate service delivery between departments to ensure smooth and timely execution of customer requests.
• Maintain accurate customer records and documentation.
• Support daily office operations and administrative functions to improve workflow efficiency.
• Build strong relationships with customers through professional communication and personalized service.

Communications Intern - MediaMax Limited (K24)

(2017-05 - 2017-07)

• Assisted production teams in preparing and coordinating broadcast content.
• Organized and compiled media content for television programming.
• Supported editing and content preparation for scheduled news broadcasts.
• Collaborated with internal teams to ensure timely delivery of media content.

Bachelor of Arts - Communication - Daystar University

Kenya Certificate of Secondary Education - St. Clare's Maragoli Girls' High School