Martin Njambi

Proactive, results-driven, and articulate professional with hands-on experience in client communication, administrative coordination, and records management. Skilled at initiating conversations, qualifying needs, handling inquiries, and managing calendar schedules efficiently. Demonstrates strong persuasion, active listening, and relationship-building abilities gained through administrative and customer support roles.

Highly organized, target-oriented, and equipped with a dedicated home office setup for remote appointment setting and sales support.

Assistant Human Resource & Administrative Officer at Kenya Forestry Research Institute (KEFRI) (2025-04 – 2025-09)

• Prospect & Client Communication: Initiated direct outreach and regular communication via email and phone to engage internal/external stakeholders, address inquiries, and resolve concerns
• Lead Qualification & Record Keeping: Conducted preliminary screening and assessment of background information, accurately recording detailed data into central tracking systems.
• Calendar & Appointment Coordination: Scheduled, confirmed, and managed calendars for meetings, consultations, and panel interviews, significantly minimizing missed appointments and scheduling conflicts.
• Follow-up & Relationship Management: Maintained consistent, professional follow-up with contacts, ensuring smooth transfer of information and high engagement rates.
• Target & Task Execution: Worked efficiently toward operational targets, maintaining strict documentation accuracy and confidentiality in a fast-paced environment.

Sales Representative at Mophones Kenya

• Assisted customers in selecting mobile phones based on their needs, preferences, and budgets.
• Provided product information on smartphone features, specifications, and payment options.
• Responded to customer inquiries and built positive relationships to enhance customer satisfaction.
• Promoted available products, supported sales activities, and helped customers make informed purchasing decisions.
• Developed strong communication, customer service, and sales skills while working in a fast-paced retail environment

Diploma in Human Resource Management – Kiambu Institute of Science and Technology (2023 – 2026)

Certificate in Computer Packages – Mother Bucci Computer Society (2023)

Kenya Certificate of Secondary Education (KCSE) – Kikuyu Boys High School (2019 – 2022)

Kenya Certificate of Primary Education (KCPE) – Kikuyu Primary School (2011 – 2018)