Mary Muthama

Organized and dependable administrative professional with 4+ years of experience supporting office operations, customer service, record keeping, scheduling, and day-to-day coordination. Experienced in managing correspondence, preparing documents and reports, maintaining confidential records, handling customer inquiries, and supporting accurate transactions. Proficient in Microsoft Office and Google Workspace, with strong communication, prioritization, and problem-solving skills.

Brings a service-focused, detail-oriented approach to administrative, office support, customer service, and remote-support roles.

Administrative Assistant - Straight Energies - Kiambu, Kenya

• Coordinate daily administrative activities and provide office support to keep workflows organized and efficient.
• Manage calendars, appointments, meetings, and related documentation.
• Handle emails, phone calls, and official correspondence professionally and promptly.
• Prepare and format reports, letters, presentations, and spreadsheets.
• Maintain accurate filing systems, office records, and confidential documents.
• Complete data-entry tasks with attention to accuracy and consistency.
• Coordinate office-supply procurement and monitor inventory requirements.
• Respond to customer inquiries, resolve routine concerns, and escalate issues when appropriate.
• Support management with administrative tasks and special projects.

Customer Service Representative / Cashier - Retail Environment - Nairobi, Kenya

(2019 - 2021)

• Delivered friendly, efficient customer service in a busy retail environment.
• Processed customer payments accurately and handled transactions responsibly.
• Balanced daily cash transactions and prepared transaction reports.
• Assisted customers with product questions and general inquiries.
• Maintained accurate transaction records and helped keep the service area organized.

Bachelor of Business Administration (BBA) - KCA University (2022)