Patience Mogore

Organized and dependable administrative support professional with experience in customer service, front office coordination, documentation, scheduling support, data entry, and cross-team communication across aviation, insurance, hospitality, and office environments. Proven ability to manage records accurately, coordinate multiple tasks, communicate professionally with clients and internal teams, and maintain efficiency in fast-paced settings. Ready to contribute strong organization, follow-through, and service excellence in a Virtual Assistant or Administrative Support role.

Flight Operations Assistant - Safari Express Cargo Ltd - Nairobi, Kenya

(2025-04 - 2026-03)

Safari Express Cargo Ltd supports cargo aviation operations through flight coordination, documentation, and compliance processes. In this role, I supported daily operations by managing records, coordinating communication across teams, and ensuring timely documentation in a fast-paced environment.

• Coordinated 5-10 daily flight operations to support timely departures and arrivals
• Maintained communication between pilots, airport staff, and multiple departments to ensure smooth operations
• Prepared and reviewed flight plans, reports, and operational documentation with a high level of accuracy
• Managed cargo, fuel load, and aircraft documentation in line with required procedures
• Maintained organized records of schedules, operational activities, and supporting documents

Project Assistant| Development Coordination, Reporting and Stakeholder Engagement - Red Leaf Insurance - Africa | Estonia

(2022-02 - 2022-11)

Red Leaf Insurance provides insurance products for individuals and businesses. I supported sales activities, client communication, follow-up, and record management in a target-driven environment.

• Engaged with 20+ clients weekly to promote insurance products and respond to inquiries
• Conducted client follow-ups to support retention and strengthen customer relationships
• Assisted in meeting monthly sales targets through consistent outreach and service
• Handled objections professionally and converted inquiries into business opportunities
• Maintained accurate client records, transaction details, and follow-up notes

Client Strategy & Product Solutions Lead - Sega Bees - Kenya

(2021-07 - 2022-01)

Sega Bees operated in a client-facing environment requiring efficient front desk coordination and administrative support. I managed daily reception duties while supporting office organization and communication.

• Managed front desk operations and assisted 30+ clients daily
• Handled incoming calls, emails, and visitor inquiries professionally
• Scheduled appointments and supported smooth daily coordination
• Organized and maintained office records and filing systems
• Provided general administrative support to keep office operations running efficiently

Certification - Digital Marketing - Udemy (2024 - 2024)

Certification - Flight Attendant - Red Baron Training Institute (2021 - 2021)

Kenya Certificate of Secondary Education