Esther Mabeya

Customer Support and Administrative Specialist with experience in user-facing jobs in healthcare, non-profit and business settings. Skilled at managing support requests, digital platform assistance and data verification while ensuring a smooth customer experience. Strong history in community development and social work, with demonstrated capacity to engage multiple stakeholders, maintain confidentiality and provide assistance to program participants.

Proficient in MS Office Suite, CRM/help desk technologies and data keeping, with a calm, problem-solving approach and a commitment to integrity and customer satisfaction.

Sponsor relations Assistant at ChildFund International (2025-01 – 2026-02)

• Managed sponsor child correspondence through donor communication portals and digital systems.
• Reviewed and processed documentation to ensure completeness, accuracy and timely submission.
• Maintained organized digital records while observing safeguarding and confidentiality protocols.
• Acted as a liaison between stakeholders and implementing partners enhancing communication and service delivery to support sponsorship activities
• Supported administrative coordination for community programs and stakeholder engagement
• Trained and supervised volunteers on digital communication tools (MAGIC App), improving team efficiency and quality of outputs.
• Contributed to timely processing quality assurance of sponsor communication.

Virtual Medical Assistant at Glorious Behavioral Health (2024-01 – 2024-12)

• Provided virtual administrative support to doctors & healthcare providers.
• Managed appointment scheduling, calendars and patient coordination.
• Handled confidential medical records with high levels of discretion and accuracy.
• Prepared professional correspondence and maintained organized filing systems.
• Performed data entry and supported administrative workflows in a busy clinical environment.
• Assisted in coordinating daily operations, ensuring efficiency and timely service delivery.
• Improved scheduling efficiency through effective calendar and appointment management
• Maintained accuracy & confidentiality in medical documentation & record handling.

Front Office/Receptionist at Belmont Insurance Company (2022-01 – 2022-12)

• Delivered professional and empathetic customer service, resolving inquiries and complaints.
• Managed front- office communication including calls, emails and office documentation.
• Managed stock levels at the service center, ensuring uninterrupted service center operations.
• Supported brand promotion by maintaining a clean, well-organized service center operations.
• Assisted in analyzing customer service trends to support operational improvements.
• Built strong customer relationships through professional and empathetic service delivery.
• Supported improved customer service delivery through timely inquiry resolution & communication management.

Volunteer Internship at Dream Girl Foundation-Dandora (2020-04 – 2020-11)

• Organized parent engagement sessions to improve children's academic performance.
• Provided short-term counseling and guidance to adolescents and young adults.
• Mobilized children and youths for spiritual and personal development programs.
• Conducted community mobilization, data collection and monitoring of social outcomes.
• Maintained strict confidentiality of beneficiary records and sensitive information.

Social Worker at Mama Lucy Kibaki Hospital- Nairobi (2017-05 – 2018-02)

• Maintained confidential patient records and ensured compliance with documentation standards.
• Provided administrative and program support for outreach and health education initiatives.
• Coordinated patient interactions, counseling sessions, and reporting processes.
• Designed and implemented STD awareness and prevention through outreach programs.
• Conducted community health education seminars and developed informational materials.
• Provided counselling and psychological support to individuals living with HIV/AIDS and their families
• Maintained confidential medical and case records in compliance with health regualtions.
• Delivered patient and family health talks on general access to care and disease prevention.

Bachelor's Degree in Community Development | Social Work – Chuka University (2014-09 – 2018-10)

Certificate in Virtual Assistant – ALX Africa (2025-09 – 2025-11)

Certificate in Kenya Certificate of Secondary Education (2010-01 – 2013-11)