Naomi Achieng

Customer-focused service professional with hands-on experience in fast-paced restaurant and retail environments. Skilled in order taking, table service, cash and mobile-money handling, and maintaining high standards of hygiene and presentation. Reliable team player known for punctuality, a strong work ethic, and the ability to deliver attentive, friendly service that keeps guests coming back.

Waitress - Restaurant - Nairobi

(2025-02 - 2026-01)

• Took customer orders accurately and served food and beverages promptly and accurately
• Responded promptly to guest requests and concerns
• Handled cash and M-Pesa payments, ensuring the till balanced at the end of each shift
• Maintained a clean dining area and ensured tables were set to the standard
• Supported the team during busy periods and responded promptly to guest requests
• Collaborated with colleagues to ensure smooth restaurant operations during peak hours

Sales Associate - Wine & Spirits Shop - Kileleshwa, Nairobi

(2022-06 - 2023-05)

• Assisted customers with product recommendations and processed cash/POS transactions
• Managed shelf stocking and basic inventory checks, maintaining store display standards
• Built repeat clientele through friendly, knowledgeable, and reliable service
• Built positive customer relationships through professional and friendly service
• Contributed to achieving daily sales and customer service targets

Kenya Certificate of Secondary Education (KCSE) - Muhu Kangari Secondary School (2018)

Kenya Certificate of Primary Education (KCPE) - Nyagondo Primary School (2014)