Pau Mustapha

Detail-oriented operations and administrative professional with over 10 years of experience supporting business operations through quality assurance, documentation, data management, reporting, customer support and remote collaboration. Proficient in Microsoft Excel, Google Workspace, Microsoft Office, Teams, Slack, Zoom and Google Meet. Recognized for accuracy, organization, problem-solving and the ability to manage multiple priorities independently.

Seeking a remote Virtual Assistant position where I can provide exceptional administrative and operational support.

Operator - Fuzu Ltd

(2025-05)

• Perform accurate data entry and validation while maintaining high quality standards.
• Review project data and ensure compliance with client guidelines.
• Maintain project records and documentation.
• Meet productivity and quality KPIs in a remote environment.
• Collaborate with colleagues to resolve data discrepancies.

Quality Analyst - Sama

(2020-11 - 2025-01)

• Conducted quality audits and performance evaluations.
• Coordinated onboarding, training and refresher sessions.
• Prepared quality reports and analyzed trends using Microsoft Excel.
• Maintained SOPs and client-facing documentation.
• Provided coaching and one-on-one feedback.
• Managed documentation and production trackers.

Data Annotation Specialist - Sama

(2016-07 - 2020-11)

• Image, text, audio and video annotation.
• Web research and data classification.
• Maintained high accuracy in large-scale AI projects.

Receptionist / Coach / NYS - Various

(2013 - 2015)

• Provided reception and administrative support.
• Coordinated football training activities.
• Performed community service through National Youth Service.

KCSE - Cardinal Maurice Otunga School

KCPE - Little Prince Primary School

Certificate - Food Production - St. Kizito Training Institute