Pauline Chitechi

Detail-oriented and results-driven HR Professional with 6+ years of hands-on experience in end-to-end HR administration, employee lifecycle management, recruitment, and HRIS/payroll operations. Demonstrated success in executing seamless onboarding/off boarding, maintaining compliance with data protection and labor regulations, and providing proactive first-level support to large employee cohorts (900+ staff). Proven track record in training needs analysis, performance appraisal support, and cross-functional administrative coordination within high-impact public sector organizations.

Bilingual capability in English and Swahili, combined with high discretion, cultural sensitivity, and strong collaborative skills required to support multi-stakeholder teams.

HUMAN RESOURCE OFFICER at Financial Reporting Centre (Kenya's Financial Intelligence Unit) (2022-09 – Present)

• Employee Lifecycle & HR Administration — Manage onboarding, orientation and integration activities; led structured onboarding for 50 staff, with the CV documenting a 30% improvement in operational efficiency and employee engagement.
• Recruitment & Selection — Coordinate end-to-end recruitment logistics across vacancy announcements, interview-panel scheduling, written assessments, candidate correspondence, selection support and complete recruitment records; measure delivery through vacancies processed, candidates coordinated, turnaround time and completeness of recruitment files.
• HRIS/ERP, Records & Compliance — Maintain personnel databases and HR documentation; support compliance with the Data Protection Act, labour legislation and internal policies. Measure performance through data accuracy, file completeness, audit exceptions and timely updates.
• Performance Management — Support performance appraisal processes, staff performance documentation and development planning; track appraisal completion rates, submission timeliness and identified performance gaps.
• Learning & Development — Support Training Needs Analysis, training plans and staff capacity-building initiatives; monitor training requests, approved courses, participation, expenditure and alignment to identified competency gaps.
• Payroll & Benefits — Administer payroll, benefits and variable-pay inputs with accuracy; validate consultant/vendor invoices and HR administrative costs. Measure through payroll input accuracy, timely submission and value of verified expenditure.
• HR Reporting & Advisory — Prepare HR information and provide administrative support to management and staff; use HR metrics and analytics to strengthen workforce reporting and evidence-based decision-making.
• Stakeholder & Confidentiality Management — Coordinate with employees, managers, external consultants and service providers while handling sensitive personnel information with a high level of discretion.

HUMAN RESOURCE ASSISTANT at State Department for Civil Registration Services (2020-02 – 2022-08)

• HR Service Desk — Served as a primary HR administrative contact for employees, managers and external consultants; measured service delivery through queries resolved, response time and escalation rates.
• Recruitment Coordination — Prepared job specifications, scheduled interviews between candidates and selection boards, and managed candidate communications; tracked positions supported, interview schedules and recruitment turnaround.
• HR Records & Data — Audited and organized physical and electronic employee files, processed leave records and compiled personnel analytics for management; measured file completeness, data accuracy and audit findings.
• Performance Appraisal Support — Coordinated administrative logistics for periodic performance reviews, tracking evaluation submissions and training needs identified; monitored completion rates and submission timelines.
• Employee Wellness & Engagement — Organized staff engagement and wellness initiatives; tracked participation, feedback and action points to support retention and organizational culture.

HUMAN RESOURCE ASSISTANT at Ministry of Immigration and Registration of Persons (2012-12 – 2020-01)

• HR Administration & Onboarding — Facilitated new-hire orientation sessions, processed employment documentation and supported employee integration; measured delivery through onboarding volumes, documentation completeness and timeliness.
• Interagency Liaison — Coordinated HR operational requirements with external agencies, government units and consultants; tracked requests, response time and closure of action points.
• Records, Audit & Payroll Support — Audited HR files for regulatory compliance, classified sensitive documentation and gathered attendance/documentation inputs for payroll processing; measured accuracy, completeness and exceptions.

Bachelor of Arts in Public Administration and Sociology – University of Nairobi (2020-12)

Diploma in Human Resource Management – University of Nairobi (2013-08)