Samuel Kimani

Dynamic and results-driven Hotel Operations Manager with over 10 years' progressive experience in hospitality management, sales, and client relations across boutique and business hotels. Proven expertise in hotel operations oversight, staff leadership, guest satisfaction, and revenue optimization. Skilled at streamlining processes, driving customer loyalty, and mentoring high-performing teams.

Adept at balancing strategic planning with hands-on management to ensure seamless guest experiences and operational excellence.

Sales/Operations Manager at Waridi paradise and suites hotel (2019-04 – Present)

• Assisting the general manager to oversee and supervise the hotel operations.
• Build and maintain strong client relationships, develop sales strategies, and manage key accounts to ensure repeat business and customer satisfaction.
• Conduct market research, prepare sales proposals, negotiate contracts, and close deals for events and room bookings.
• Collaborate with marketing on promotional campaigns, monitor sales performance, and report progress to senior management.
• Oversee daily hotel operations, ensuring all departments function smoothly and supervise staff to maintain high service standards.
• Act as the primary point of contact for emergencies, address guest complaints, and manage requests to ensure guest satisfaction.
• Maintain cleanliness, safety, and service standards while ensuring compliance with health, safety, and security regulations.
• Supervise check-in/check-out processes and prepare daily reports on hotel activities, guest feedback, and incidents to ensure smooth operations.
• Develop and implement sales strategies to meet revenue targets and increase market share.
• Manage key accounts, ensuring clients' needs are met with personalized services.

Sales and Marketing Manager at Wida Hotels (2018-07 – 2019-03)

• Developed and implemented sales strategies to achieve revenue targets and drive business growth for the hotel.
• Conducted market research to analyze industry trends, competitor activity, and customer preferences, using this data to inform marketing strategies.
• Built and maintained strong relationships with key clients, corporate accounts, and travel agencies to increase bookings and secure long-term partnerships.
• Developed and executed marketing campaigns to enhance the hotel's brand visibility and position it as a leading choice in the market.
• Managed the hotel's digital presence, including the website, social media, and email marketing, to attract and engage potential customers.
• Managed the marketing budget, ensuring effective allocation of resources to maximize return on investment.
• Led and motivated the sales team to achieve individual and team sales targets, providing training, guidance, and performance assessments.
• Coordinated promotional events, packages, and seasonal offers to drive bookings and attract new customers.
• Collaborated with other departments, such as operations and events, to align marketing efforts with the hotel's overall objectives.
• Monitored, analyzed, and reported on the effectiveness of marketing and sales strategies, adjusting as needed to meet goals.

Sales Account Manager at Qaribu Inn (2017-04 – 2018-06)

• Identified and targeted new business opportunities through cold calling, networking, and attending industry events.
• Managed contract renewals and upsold additional services such as premium room bookings, catering, and event packages.
• Collected and analyzed client feedback through surveys and direct communication to improve service offerings.
• Collaborated with other departments to cross-sell hotel services and form strategic partnerships with local businesses.
• Negotiated special rates and packages for corporate clients, event planners, and large group bookings.
• Assisted in sales forecasting and budgeting to predict future revenue and allocate resources effectively.
• Maintained and updated the CRM system with accurate client information, sales activities, and transaction records.
• Represented the hotel at industry events, trade shows, and networking opportunities to attract new clients.
• Managed a portfolio of accounts, providing tailored services to enhance client satisfaction and retention.
• Tracked and reported on sales performance, monitoring key metrics and providing updates to senior management.

Church School Board Chairman at Ruaraka Presbyterian School (2009 – 2015)

• Supervised program and donor-funded projects, providing regular reports to the L.C.C Chairman.
• Chaired monthly board meetings, facilitated discussions, and kept the team updated on any emergencies that arose during the month.
• Trained group leaders, partner organizations, and stakeholders on reporting, budget evaluation, and implementation processes.
• Engaged in partnership development and networking activities in the USA.
• Developed strong relationships with prospective new partners.
• Led school brand development initiatives, including sports programs.

Marketing Executive at Text Book Centre Ltd (2007-10 – 2013-07)

• Conducted market research to identify customer needs, market trends, and competitor activities, using insights to inform strategies.
• Created compelling content for promotional materials, advertisements, social media platforms, and the company website.
• Managed digital marketing efforts, including email campaigns, social media, SEO, and online ads, to increase brand awareness and engagement.
• Engaged with customers via email, social media, and other channels to build strong relationships and customer loyalty.
• Planned and executed promotional events, sales campaigns, and product launches to attract new customers and boost sales.
• Coordinated and oversaw advertising efforts across print, digital, and outdoor platforms to align with marketing objectives.
• Assisted in managing the company's brand image, ensuring consistency in messaging, design, and customer experience.
• Worked closely with the sales team to align marketing strategies with sales goals and provided marketing materials and resources.
• Monitored and analyzed the effectiveness of marketing campaigns, providing regular reports and adjusting strategies based on performance.

Bachelor of Science in Hospitality Management – Kenya Methodist University (2025-01)

Diploma in Business Management – Kenya Institute of Management (2023-01 – 2024-12)

Certificate in Tourism Sales and Marketing – Kenya Utalii college (2024-03 – 2024-04)

Certificate in Discipleship program 1 & 2 – P.C.E.A Kahawa West Church (2022-01 – 2023-06)

Certificate in Theological education by extension, introduction to Old and New testaments – Presbyterian College (2007-05 – 2008-08)

Certificate in Driving, B.C. E level – Automobile Association of Kenya (AA of Kenya) (2006-04 – 2006-05)

Diploma in Sales and Marketing Management – Kenya College of Commerce and Hospitality (2004-06 – 2005-12)

Kenya Certificate of Secondary Education (KCSE) in O levels – Githungushu High School (1999-01 – 2002)