Scholastica Kendi

Motivated and reliable professional with a Diploma in Information Technology and experience in operations, business support, customer communication and administrative tasks. Experienced in communicating with clients, coordinating services and supporting day-to-day business operations. Organized, adaptable and eager to build a career in remote customer service, technical support and e-commerce support.

Operations and Business Support Assistant at GoCareAgency (2024-01 – 2024-12)

• Communicated with clients and responded to service inquiries.
• Assisted with coordinating staff and customer service requests.
• Supported daily administrative and operational activities.
• Maintained professional communication with clients and service providers.
• Assisted with scheduling and coordinating services.
• Helped address customer needs and service-related concerns.
• Supported business development and client relationship activities.
• Followed up on customer requests and maintained organized records.

Diploma in Information Technology

Kenya Certificate of Secondary Education (KCSE) (2017-01 – 2021-04)