Sharon Kipkemoi

A motivated, hardworking and reliable individual who possesses strong communication, interpersonal and organizational skills with the ability to work effectively both independently and as part of a team. Computer literate and eager to learn new skills while contributing positively to the achievement of organizational goals. Demonstrates professionalism, integrity, and a strong commitment to providing excellent service support.

Receptionist - Ayeyo Restaurant - Chaka Road, Hurlingham

(2025-08 - 2026-02)

• Welcomed and assisted guests upon arrival, ensuring a positive first impression of the restaurant.
• Managed table reservations and coordinated seating arrangements to optimize customer service.
• Answered telephone calls and responded to customer inquiries regarding reservations, menu offerings, and operating hours.
• Maintained an accurate reservation log and waitlist during peak business hours.
• Directed guests to their tables and coordinated with service staff to ensure smooth operations.
• Handled customer concerns and relayed feedback to management when necessary.
• Processed customer payments and issued receipts where required.
• Maintained cleanliness and organization of the reception and waiting areas.
• Assisted in promoting restaurant services, special offers, and events to customers.
• Collaborated with restaurant staff to ensure efficient guest flow and customer satisfaction.
• Maintained professionalism and excellent customer service standards at all times.

Internship, Front Desk - CIC Insurance Group - UpperHill

(2024-08 - 2025-05)

• Welcomed and directed clients, visitors, and stakeholders to the appropriate offices and departments.
• Answered, screened, and forwarded incoming telephone calls in a professional manner.
• Assisted in scheduling appointments, meetings, and maintaining office calendars.
• Received, sorted, and distributed incoming correspondence and documents.
• Maintained visitor logs and ensured compliance with office reception procedures.
• Assisted in filing, record management, photocopying, scanning, and other administrative duties.
• Responded to customer inquiries and provided information regarding company services.
• Maintained a clean, organized, and professional reception area.
• Supported various departments with clerical and administrative tasks as assigned.
• Demonstrated professionalism, confidentiality, and excellent customer service skills at all times.

Diploma - Nutrition and Dietetics - KMTC (2022 - 2025)

K.C.S. E Certificate - Tumaini House School (2017 - 2020)

K.C.P. E Certificate - Nakuru Baptist Academy (2009 - 2016)