Vivian Onyango

Results-driven Customer Support and Customer Success professional with over six years of experience delivering exceptional customer experiences across SaaS, business development, technical support, and administrative operations. Experienced in managing high-volume customer communications, partner onboarding, CRM, technical product support, and cross-functional collaboration. Recognized for building strong customer relationships, resolving inquiries efficiently, and consistently meeting or exceeding performance targets.

Passionate about delivering outstanding customer experiences while contributing to business growth through proactive communication, relationship management, and solution-oriented support.

Bold Partner Associate Level 2 - Syncfusion - Kisumu, Kenya

(2025-08)

Support the continued growth of the company's global partner network by engaging prospective partners, communicating partnership opportunities, and ensuring a seamless onboarding experience.

• Manage approximately 50–70 personalized outbound emails and 10 partner phone consultations daily, maintaining consistent engagement with prospective partners.
• Introduce prospective partners to Syncfusion's partnership program and clearly communicate program benefits and commission opportunities.
• Build and nurture long-term relationships through proactive follow-up and consultative communication.
• Prepare partnership agreements and onboarding documentation while ensuring accuracy and compliance.
• Coordinate approximately 2 product demonstrations each month with technical specialists to help prospective partners understand product capabilities.
• Collaborate with internal teams to ensure an efficient onboarding experience and positive customer journey.

Technical Sales Assistant - Syncfusion - Kisumu, Kenya

(2022-02 - 2025-08)

Provided technical and product support to prospective and existing customers while working closely with engineers and sales teams to deliver outstanding customer experiences.

• Managed approximately 20–30 customer emails and 15 phone conversations daily, responding promptly to customer inquiries and technical questions.
• Consistently met and frequently exceeded sales and customer engagement targets through effective relationship management.
• Coordinated 2–5 technical product demonstrations monthly with demo engineers, ensuring customers received detailed product guidance.
• Worked closely with engineering and sales teams to resolve customer concerns and identify appropriate technical solutions.
• Prepared sales documentation and maintained accurate customer records using CRM systems.
• Delivered professional customer support throughout the sales journey, contributing to customer satisfaction and retention.

B2C Sales Representative - Self-Employed - Kisumu, Kenya

(2020-12 - 2022-01)

• Built strong customer relationships through consultative selling and personalized product recommendations.
• Managed customer follow-ups from initial inquiry through purchase completion.
• Resolved customer concerns while maintaining a customer-first approach.
• Contributed to increased customer satisfaction through excellent communication and after-sales support.

Business Development Representative - Leva Timber Hardware & Glass - Kisumu, Kenya

(2019-08 - 2020-12)

• Identified and engaged prospective customers to generate new business opportunities.
• Built long-term customer relationships through consultative selling techniques.
• Consistently achieved business development and customer engagement targets.
• Worked closely with customers to understand business needs and recommend suitable solutions.
• Supported revenue growth by developing and maintaining a strong sales pipeline.

Administrative Assistant - Samsung Service Centre Kisumu - Kisumu, Kenya

(2018-05 - 2019-05)

• Onboarded up to 20 customers daily, ensuring accurate capture of service requests and customer information.
• Coordinated communication between customers and technical teams to facilitate efficient issue resolution.
• Maintained organized customer records and administrative documentation.
• Delivered professional front-office customer service in a fast-paced environment while ensuring a positive customer experience.
• Assisted in streamlining customer intake processes and maintaining confidentiality of customer information.

Biology & Mathematics Teacher - Salem High Secondary School - Kisumu, Kenya

(2014-04 - 2014-07)

• Planned and delivered engaging Biology and Mathematics lessons.
• Evaluated student performance and provided constructive academic feedback.
• Supported student development through mentoring and academic guidance.

Brand Promoter - Hasbah Kenya Ltd - Kisumu, Kenya

(2014-01 - 2014-01)

• Promoted products through direct customer engagement and in-store demonstrations.
• Increased product awareness and strengthened customer relationships.
• Supported sales campaigns through effective product presentations.

Bachelor of Commerce - Marketing Management - The Technical University of Kenya