Rana Al Danaf

Administrative and Executive Support professional with over 13 years of experience, including 6 years in Qatar, providing comprehensive administrative, secretarial, coordination, and operational support across diverse work environments. Experienced in office administration, document and records management, correspondence, meeting and event coordination, calendar management, reporting, follow-up, customer service, and departmental support. Highly organised, detail-oriented, and adaptable, with strong communication, problem-solving, multitasking, and time-management skills.

ASSOCIATE & ADMINISTRATIVE SUPPORT at MALOMATIA COMPANY (2017-01 – 2021-12)

• Provided comprehensive administrative and coordination support to the department, including tracking, reporting, follow-up, liaison with business units and third parties, and preparation of business correspondence.
• Coordinated day-to-day departmental activities and followed up on outstanding tasks to ensure timely completion and effective communication with relevant stakeholders.
• Prepared, organised, summarised, and maintained departmental documents, reports, meeting minutes, contracts, correspondence, and other materials in accordance with established procedures.
• Translated documents and business materials between Arabic and English, ensuring accuracy, clarity, and consistency of terminology.
• Provided administrative support to department managers, supervisors, and staff, including coordination of departmental requirements and follow-up activities.
• Coordinated with the Marketing Team and Board of Directors members to arrange and support the annual meeting.
• Tracked, recorded, and reported departmental professional development and training activities.
• Sorted, distributed, recorded, and maintained incoming and outgoing mail, correspondence, and departmental documents.
• Followed up with business units and initiating departments regarding outstanding invoices and maintained accurate status records.
• Maintained departmental filing systems, records, and procedure manuals, ensuring documents were properly organised and accessible.
• Booked appointments and organised and scheduled meetings, coordinating calendars, arrangements, and related documentation.
• Provided cover and support to the CEO's Personal Assistant when required.
• Performed additional administrative, coordination, and follow-up tasks assigned by management.

CUSTOMER SERVICE REPRESENTATIVE at MALOMATIA COMPANY (2015-01 – 2016-12)

• Resolved customer complaints via phone, email, and mail, ensuring prompt resolution and customer satisfaction.
• Processed orders, applications, and customer information while maintaining detailed call records and reports.
• Followed up on tenders, including preparation of tender documents, guarantee requests, and extensions.
• Reviewed Arabic translation projects for accuracy and compliance with ministry and client standards.

ADMINISTRATIVE SPECIALIST at AL-ANWAR CULTURAL FOUNDATION (2011-01 – 2013-12)

• Provided HR support, including payroll processing, leave tracking, and employee documentation.
• Translated articles and documents between Arabic and English, ensuring clear communication.
• Coordinated travel arrangements, organised presentations, and edited content for materials and training courses.
• Managed archiving systems and performed secretarial duties, including calendar management and correspondence.

ADMINISTRATIVE ASSISTANT at A-BARAAM KIDS NURSERY (2008-01 – 2011-12)

• Developed annual training programmes and prepared detailed teaching plans.
• Created instructional materials, handouts, and classroom aids to support learning.
• Designed and prepared instructional aids and plans for educational activities.
• Organised engaging activities to help children acquire new skills in a supportive environment.

Bachelor of Arts in English Literature (Lebanese Equivalent) – Damascus University (2014-01)

Bachelor of Arts in English Translation – Damascus University (2012-01)