Khaled Iqbal
Experienced Branch Manager with over 6 years of success in food service operations, restaurant management, and aviation catering
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About
Experienced Branch Manager with over 6 years of success in food service operations, restaurant management, and aviation catering across Saudi Arabia and Bangladesh. Proven ability to lead teams, optimize operational efficiency, maintain food safety compliance, and deliver outstanding customer experiences in high-volume environments. Skilled in inventory control, staff development, cost management, sales growth, and service excellence.
Dedicated to achieving business objectives while maintaining the highest standards of quality and customer satisfaction.
Experience
Branch manager at Dunkin (2019-11 – Present)
- Ensure full compliance with food safety, hygiene, and company operational standards.
- Managed a team of 09–10 employees in a high-volume restaurant environment and served 600+ Customers daily.
- Lead, train, and supervise team members to ensure excellent customer service and operational efficiency.
- Achieved monthly sales targets consistently through upselling and customer engagement.
- Reduced inventory waste by 10%.
- Maintained 100% compliance with food safety and hygiene standards.
- Oversee inventory management, stock control, and ordering processes to minimize waste and shortages.
- Resolved customer complaints effectively, improving customer satisfaction scores.
Flight catering incharge at Us Bangla Airlines (2016-04 – 2018-06)
- Coordinated daily aviation catering operations to support scheduled flight departures and arrivals.
- Ensured timely preparation and delivery of catering services according to airline requirements.
- Maintained operational compliance with food safety, hygiene, and quality standards.
- Worked closely with production, logistics, and cabin service teams to ensure seamless operations.
- Assisted in resolving operational issues under strict time-sensitive conditions.
- Monitored service quality and ensured customer satisfaction through consistent operational performance.
- Supported cabin crew service requirements and coordinated onboard catering logistics.
Education
Secondary school certificate in Business, administration – Rouha high school (2012-02 – 2014-06)
Higher Secondary Certificate (H S C) in Business, administration and law – Bangladesh open university (2018-01 – 2020-01)
Diploma In Food Safety (Online Studies programme) in Food Safety – Alison (2020-05 – 2021-02)
