Rahul Dhiman

Customer-focused hospitality professional with experience in front office operations, food and beverage service, guest relations, ticketing, and social media. Strong communication, interpersonal, and organizational skills, with the ability to work effectively in fast-paced and multicultural environments. Committed to delivering excellent customer service and creating positive guest experiences.

Front office Trainee - Hennessy Park Hotel - Quatre Bornes, Mauritius

(2021-12 - 2022-06)

• Welcoming and assisting hotel guests.
• Supporting check-in and check-out procedures.
• Handling guest enquiries and providing information about hotel services.
• Assisting with reservations and telephone enquiries.
• Handling basic administrative and front-office duties.

Ticket Sales Assistant - Fifa World Cup 2022 - Doha, Qatar

(2022-11 - 2022-12)

• Assisting spectators with ticketing enquiries and purchase procedures.
• Processing cash and card payments accurately.
• Providing information about match schedules, seating, and venue access.
• Resolving basic ticketing issues and directing complex cases to supervisors.
• Delivering professional customer service in a high-volume event environment

Social Media & Content Coordinator - Things2do - New Delhi, India

(2023-12 - 2024-09)

• Managing and maintaining the brand's Instagram presence.
• Creating engaging photo, video, Reel, and Story content.
• Planning and scheduling social media content
• Developing content ideas aligned with the brand's identity and marketing objectives.
• Writing captions and promotional copy for social media posts.
• Collaborating with hotels, restaurants, event organizers, and local businesses on promotional campaigns

F&B Server - Locanda Toscana - Valleta, Malta

(2026-01)

• Ensuring a high level of guest satisfaction throughout the dining experience.
• Handling guest requests, concerns, and special dietary requirements professionally.
• Processing guest bills and payments accurately.
• Assisting with stock control and monitoring restaurant supplies.
• Taking food and beverage orders

Undergraduate Diploma - Hotel and Hospitality Management - MCAST (2024-01 - 2026-01)

Advance Diploma - Hotel Management - International institute of Hotel Management (2020-01 - 2023-01)

Senior School - Glorious Public School (2020-01)

Secondary School - Glorious Public School (2018-01)