Walid Fathy

Hospitality Leader | General Manager | Enhancing Guest Experiences

Private Business - Private Business

(2026-03)

General Manager - Iconic Meditarrenian Hotel, Drymades Villas - Dhërmi Shqipëri

(2025-05 - 2026-03)

• Contributed to the hotel's pre-opening phase by building foundational operational structures and assembling a dedicated team from the ground up.
• Led end-to-end recruitment, onboarding, and training initiatives to elevate service quality and drive team performance.
• Oversaw day-to-day hotel operations, maintaining consistently high service standards and delivering a memorable guest experience.
• Partnered with marketing and sales teams to strengthen market positioning and support commercial growth objectives.
• Ensured full compliance with health, safety, and regulatory requirements in line with national and international hospitality standards.
• Designed and implemented systems and procedures to enhance the guest journey and manage complaints efficiently and professionally.
• Leveraged PMS platforms for reservation management, operational coordination, and daily performance reporting.
• Tracked and analyzed key performance indicators — including occupancy, guest satisfaction scores, and online rankings — to inform operational decisions.
• Responded to emergency situations and unforeseen challenges with sound judgment and effective, timely solutions.

General Manager - Sofra e Ariut Restaurant, Prince Restaurant & HOTEL - Tirana, Albania

(2023-12 - 2024-10)

• Recruiting, hiring and training all restaurant staff, including servers and hosts.
• Scheduling employees to ensure shifts have proper coverage.
• Communication with employees in case of changes in job position, salary, and resolving their problems or complaints.
• Improving the restaurant's operations to enhance customer experiences.
• Promoting the restaurant and finding ways to attract more customers.
• Managing customer complaints or dissatisfaction and resolving them professionally and amicably.
• Resolving emergency issues.
• Managing relationships with other departments.

Front Office Manager - Royal Lagoons Resort - Hurghada – Red Sea, Egypt

(2021-08 - 2023-10)

• Managing and training the Concierge, Call Center and team of Receptionists.
• Ensuring the front desk provides a professional and friendly service for customers.
• Dealing with customers, including handling complaints in a very professional and friendly way.
• Troubleshooting emergencies.
• Scheduling your staff rota.
• Liaising with other departments.

Sales - Hawai Sahl Hasheesh Resort - Hurghada – Red Sea, Egypt

(2018-11 - 2021-08)

• Generating client leads to buy a property.
• Counselling clients on market conditions, prices, and mortgages.
• Developing a competitive market price by comparing properties.
• Showing properties to potential buyers.
• Facilitating negotiations between buyers and sellers.
• Reviewing purchase contracts to ensure terms are met.
• Promoting properties with ads, listings, and open houses.
• Preparing loyalty contracts, purchase agreements, rental agreements, deeds, and other documents for each real estate transaction.

Front Office Manager - Paradise Golden 5 Resort - Hurghada – Red Sea, Egypt

(2018-04 - 2018-11)

• Managing and training the Concierge, Call Center and team of Receptionists
• Ensuring the front desk provides a professional and friendly service for customers
• Dealing with customers, including handling complaints in a very professional and friendly way.
• Troubleshooting emergencies
• Scheduling your staff rota
• Liaising with other departments

Marketing & Front Office Manager - SINDBAD CLUB HOTELS - Hurghada – Red Sea, Egypt

(2017-01 - 2017-03)

• Managing and training the Concierge, Call Center and team of Receptionists
• Ensuring the front desk provides a professional and friendly service for customers
• Dealing with customers, including handling complaints in a very professional and friendly way.
• Troubleshooting emergencies
• Scheduling your staff rota
• Liaising with other departments
• Managing internal and External marketing campaigns
• Develop and manage online marketing campaigns effectively driving brand awareness, engagement and traffic to social media pages
• Managing social media (Facebook, TripAdvisor, HolidayCheck, Zoover, Google, YouTube)
• Handling brandling internal and External

Marketing/ E-marketing/ PR & communication / Branding - SINDBAD CLUB HOTELS - Hurghada – Red Sea, Egypt

(2013-01 - 2017-01)

Assistant Front Office Manager - SINDBAD CLUB HOTELS - Hurghada – Red Sea, Egypt

(2008-09 - 2013-01)

Duty Manager - SINDBAD CLUB HOTELS - Hurghada – Red Sea, Egypt

(2005-07 - 2008-09)

Night Manager - Royal Rojana Resort - Sharm El Sheikh, Egypt

(2004-07 - 2005-04)

Front Desk Supervisor - Novotel Sharm El Sheikh - Sharm EL Sheikh, Egypt

(2003-07 - 2004-06)

Front Desk – Shift Leader - Sheraton Doha Hotel - Doha Qatar

(2001-01 - 2003-03)

Front Desk - Receptionist - Sheraton Sharm El Sheikh - Sharm El Sheikh Egypt

(1999-11 - 2001-01)

Front Office - Cashier - Sofitel Hotel - Hurghada – Red Sea, EGYPT

(1996-08 - 1998-03)

Account - Technical Commercial Institute (1995)