Private Business - Private Business
(2026-03)
General Manager - Iconic Meditarrenian Hotel, Drymades Villas - Dhërmi Shqipëri
(2025-05 - 2026-03)
- Contributed to the hotel's pre-opening phase by building foundational operational structures and assembling a dedicated team from the ground up.
- Led end-to-end recruitment, onboarding, and training initiatives to elevate service quality and drive team performance.
- Oversaw day-to-day hotel operations, maintaining consistently high service standards and delivering a memorable guest experience.
- Partnered with marketing and sales teams to strengthen market positioning and support commercial growth objectives.
- Ensured full compliance with health, safety, and regulatory requirements in line with national and international hospitality standards.
- Designed and implemented systems and procedures to enhance the guest journey and manage complaints efficiently and professionally.
- Leveraged PMS platforms for reservation management, operational coordination, and daily performance reporting.
- Tracked and analyzed key performance indicators — including occupancy, guest satisfaction scores, and online rankings — to inform operational decisions.
- Responded to emergency situations and unforeseen challenges with sound judgment and effective, timely solutions.
General Manager - Sofra e Ariut Restaurant, Prince Restaurant & HOTEL - Tirana, Albania
(2023-12 - 2024-10)
- Recruiting, hiring and training all restaurant staff, including servers and hosts.
- Scheduling employees to ensure shifts have proper coverage.
- Communication with employees in case of changes in job position, salary, and resolving their problems or complaints.
- Improving the restaurant's operations to enhance customer experiences.
- Promoting the restaurant and finding ways to attract more customers.
- Managing customer complaints or dissatisfaction and resolving them professionally and amicably.
- Resolving emergency issues.
- Managing relationships with other departments.
Front Office Manager - Royal Lagoons Resort - Hurghada – Red Sea, Egypt
(2021-08 - 2023-10)
- Managing and training the Concierge, Call Center and team of Receptionists.
- Ensuring the front desk provides a professional and friendly service for customers.
- Dealing with customers, including handling complaints in a very professional and friendly way.
- Troubleshooting emergencies.
- Scheduling your staff rota.
- Liaising with other departments.
Sales - Hawai Sahl Hasheesh Resort - Hurghada – Red Sea, Egypt
(2018-11 - 2021-08)
- Generating client leads to buy a property.
- Counselling clients on market conditions, prices, and mortgages.
- Developing a competitive market price by comparing properties.
- Showing properties to potential buyers.
- Facilitating negotiations between buyers and sellers.
- Reviewing purchase contracts to ensure terms are met.
- Promoting properties with ads, listings, and open houses.
- Preparing loyalty contracts, purchase agreements, rental agreements, deeds, and other documents for each real estate transaction.
Front Office Manager - Paradise Golden 5 Resort - Hurghada – Red Sea, Egypt
(2018-04 - 2018-11)
- Managing and training the Concierge, Call Center and team of Receptionists
- Ensuring the front desk provides a professional and friendly service for customers
- Dealing with customers, including handling complaints in a very professional and friendly way.
- Troubleshooting emergencies
- Scheduling your staff rota
- Liaising with other departments
Marketing & Front Office Manager - SINDBAD CLUB HOTELS - Hurghada – Red Sea, Egypt
(2017-01 - 2017-03)
- Managing and training the Concierge, Call Center and team of Receptionists
- Ensuring the front desk provides a professional and friendly service for customers
- Dealing with customers, including handling complaints in a very professional and friendly way.
- Troubleshooting emergencies
- Scheduling your staff rota
- Liaising with other departments
- Managing internal and External marketing campaigns
- Develop and manage online marketing campaigns effectively driving brand awareness, engagement and traffic to social media pages
- Managing social media (Facebook, TripAdvisor, HolidayCheck, Zoover, Google, YouTube)
- Handling brandling internal and External
Marketing/ E-marketing/ PR & communication / Branding - SINDBAD CLUB HOTELS - Hurghada – Red Sea, Egypt
(2013-01 - 2017-01)
Assistant Front Office Manager - SINDBAD CLUB HOTELS - Hurghada – Red Sea, Egypt
(2008-09 - 2013-01)
Duty Manager - SINDBAD CLUB HOTELS - Hurghada – Red Sea, Egypt
(2005-07 - 2008-09)
Night Manager - Royal Rojana Resort - Sharm El Sheikh, Egypt
(2004-07 - 2005-04)
Front Desk Supervisor - Novotel Sharm El Sheikh - Sharm EL Sheikh, Egypt
(2003-07 - 2004-06)
Front Desk – Shift Leader - Sheraton Doha Hotel - Doha Qatar
(2001-01 - 2003-03)
Front Desk - Receptionist - Sheraton Sharm El Sheikh - Sharm El Sheikh Egypt
(1999-11 - 2001-01)
Front Office - Cashier - Sofitel Hotel - Hurghada – Red Sea, EGYPT
(1996-08 - 1998-03)
