Sergio Valdés Sánchez

Customer-focused professional with experience in the betting and retail sectors. Adaptable, reliable and committed to delivering excellent customer service in fast-paced environments.

Gaming & Customer Service Assistant - Codere

(2024-01 - 2025-04)

• Delivered professional customer support in a busy betting and gaming environment.
• Assisted customers with sports betting services, gaming terminals and account-related enquiries.
• Processed cash deposits, withdrawals and payouts accurately while balancing tills at the end of each shift.
• Resolved customer issues quickly, ensuring a positive customer experience at all times.
• Maintained accurate records of transactions and followed strict cash-handling and security procedures.

Warehouse Operative - Kuehne nagel - BELGIUM

(2023-09 - 2023-12)

• Received, sorted and stored incoming goods while ensuring stock accuracy.
• Worked efficiently in a fast-paced environment, meeting daily productivity targets.

Customer Service Representative - TFDC - University Travel Agency

(2021-09 - 2023-06)

• Assisted students throughout the booking process, providing information about travel packages, destinations and available services.
• Managed customer enquiries via phone, email and online channels, ensuring a professional and efficient service.
• Handled customer issues, changes and cancellations, providing effective solutions while maintaining a high level of customer satisfaction.

Degree in Commerce - ESCUELA TEIDE

Video DJ and Sound Degree - ESCUELA CES