Gaming & Customer Service Assistant - Codere
(2024-01 - 2025-04)
- Delivered professional customer support in a busy betting and gaming environment.
- Assisted customers with sports betting services, gaming terminals and account-related enquiries.
- Processed cash deposits, withdrawals and payouts accurately while balancing tills at the end of each shift.
- Resolved customer issues quickly, ensuring a positive customer experience at all times.
- Maintained accurate records of transactions and followed strict cash-handling and security procedures.
Warehouse Operative - Kuehne nagel - BELGIUM
(2023-09 - 2023-12)
- Received, sorted and stored incoming goods while ensuring stock accuracy.
- Worked efficiently in a fast-paced environment, meeting daily productivity targets.
Customer Service Representative - TFDC - University Travel Agency
(2021-09 - 2023-06)
- Assisted students throughout the booking process, providing information about travel packages, destinations and available services.
- Managed customer enquiries via phone, email and online channels, ensuring a professional and efficient service.
- Handled customer issues, changes and cancellations, providing effective solutions while maintaining a high level of customer satisfaction.
