Ykalo Goitom

To secure a rewarding assignment within a successful organization and to support its team to continually achieve higher standards of performance while increasing market share and bottom-line profits

Airport Services Manager - Qatar Airways

(2015-04)

World`s fastest growing airline and one of the youngest and highest ranked corporations spearheading innovation in the global aviation industry

• Responsibilities: Operations, staff development, revenue generation, HSE
• Achievements: Increased overall performance by close to 40% in first 12 months with last quarter reflecting outstanding and first-ever achieved results.
• Well enhanced employee relations.
• Maintained budgets

Regional Manager - BBA Aviation/Signature Flight Support

(2011-12 - 2015-03)

World`s market leader in flight support and aftermarket services to the global aviation industry

• Responsibilities: Budgeting, staff development, operations, sales, HSE
• Achievements: Awarded the accolade of ‘Manager of the Year 2013’
• Best operational performance in regional comparison FY2012 & FY2013

Senior Account Manager - Global Accounts - Gate Group

(2010-08 - 2011-01)

The leading independent global provider of products and services related to passenger's onboard experience with emphasis on provisioning and logistics, inflight and onboard solutions to the largest airline companies around the world

• Responsibilities: Customer relationship management, retainment, acquisition
• Achievements: At above 85% relatively high customer-retention rate
• Business unit recognized by Standard & Poor`s in 2011

Area Manager Germany and Benelux - Eritrean Airlines S.C.

(2004-04 - 2010-07)

The national flag carrier of the State of Eritrea with local offices in Frankfurt and Heidelberg, Germany

• Responsibilities: Commercial and operational departments
• Industry, government and local media relations
• Achievements: Average increase of sales of 4% year-over-year
• Increase of efficiency and cost effectiveness
• Additional designation as advisor to Chief Executive Officer in regard to aircraft leasing and corporate strategy

Station Manager, FRA - Eritrean Airlines S.C.

(2003-04 - 2004-04)

The national flag carrier of the State of Eritrea with local offices in Frankfurt and Heidelberg, Germany

• Responsibilities: Set-up and launch of new airline and outstation operations
• Ground Handling/Airport Authority contracts, CAA approvals/permits
• Oversight of GSA operations.
• Recruitment
• Achievements: Successful market penetration and first year growth of 42% in SLF
• Promotion to Area Manager

Supervisor Ramp Services - Lufthansa/Acciona Ground Handling

(2002-12 - 2003-04)

Lufthansa Group Regional Operations

• Responsibilities: Dispatch of ramp agents, load masters/agents, GSE, flight documentation
• Coordination with LH flight crews, flight dispatch, load control
• Achievements: Design of new intermediate position to enhance service quality and accelerated operational sequences

Supervisor Customer Services - United States Army and Air Force Exchange Service

(1998-12 - 2000-06)

The largest of the Exchange Services of the Department of Defence

• Responsibilities: Financial services, credit card applications, customer services
• Quality control
• Achievements: Recognition of customers and superiors

Instructor Business and Corporate English - Dr. Benedikt Institute - Stuttgart

(1998-08 - 1998-12)

Linguistic Institute in the City of Stuttgart

• Responsibilities: Classroom-based instruction of software professionals in commercial English correspondence
• Achievements: Successful students, high participation rate

Self-employment / Entrepreneurship - Oasis Aviation Consulting

(2007-05 - 2008-08)

Provided consulting services to airline companies in regard to aircraft Wet/Dry Leases and Charters as well as conducting market analysis

Master of Business Administration (MBA) - Aviation Management - Coventry University, UK / Emirates Aviation College, UAE (2009-01 - 2011-12)

Diploma - Commercial Aviation Management - Schule für Touristik, Frankfurt, Germany (2000-06 - 2002-12)

Diploma (Ab.) - Radiologic Technology - Medical Institute of Minnesota, Minneapolis, MN, U.S.A. (1995-11 - 1996-06)

High School Diploma - Washburn High School, Minneapolis, MN, U.S.A. (1992-08 - 1993-05)

High School - DeLaSalle Private High School, Minneapolis, MN, U.S.A. (1990-08 - 1992-05)

Secondary High School - College Preparatory School - Friedrich Schiller Gymnasium, Fellbach, BW, Germany (1986-08 - 1990-06)