Harkesh Dhankar
Business Service Support and BR Manager
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About
Results-driven professional with over 5 years of experience in customer service, adept at building strong relationships with clients and resolving issues efficiently.
Seeking to leverage my communication skills and client-friendly approach as a Customer Success Manager.
Proven ability to engage with customers from diverse backgrounds and cultures, manage crises effectively, and prioritize customer satisfaction.
Strong track record of delivering high-quality service and exceeding customer expectations.
I am eager to apply my expertise in customer relations to establish meaningful relationships with investment managers and their fund distributors, ensuring their needs are met and exceeded.
Experience
AJet Signs Malta – March 2024 to Present
Customer Relationship and Billing Specialist.
Profile: Manage and nurture customer relationships to ensure satisfaction and loyalty. Handle billing inquiries.
BT Global Business Services PVT. LTD. – Gurugram, September 2021 to Dec 2023 as a Customer Support & Sales Advisor.
Profile – Identifying potential customers and creating a database of leads. Meeting customers and understanding their needs and requirements - Demonstrating the product or service to customers and providing relevant information.
WebHelp India Pvt. Ltd. – Gurugram, October 2020 to September 2021 as a Contact Support Centre & Sales Associate.
Profile - Closing sales deals and following up with customers to ensure satisfaction - Maintaining customer relationships to generate repeat business and referrals - Analyzing sales data and generating reports to monitor sales performance.
Concentrix – Gurugram, September 2019 to October 2020 as Customer Support & Sales Advisor.
Profile – Handled and upsell over 600 AT&T Telecom USA based customer queries each month. Identifying potential customers and creating a database of leads. Meeting customers and understanding their needs and requirements - Demonstrating the product or service to customers and providing relevant information.
Education
M.A. English - Swami Vivekanand University - Sagar (M.P.) 2019.
B.A. (Pass) - Swami Vivekanand University - Sagar (M.P.) 2017.
